IBM MaaS360

IBM MaaS360

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  • 1.  Shared iPad - Doesn't install MaaS360 app

    Posted 01/29/24 11:31 AM

    Our current setup is using Apple Configurator to enroll devices in DEP, then pushing profiles and policies through DEP on initial device setup. This works fine for everything we have out there. But we are now trying to deploy a shared iPad. I've tried two things:

    • Setting the device as a shared iPad when adding it to DEP
    • Adding to DEP without the shared setting, then using a profile via MaaS that marks it as shared.

    Both methods work to get me a shared iPad. But the MaaS360 app isn't getting installed. Which means I can't do anything moving forward with the device. I tried to just install it via the enrollment URL and the profile fails to install. 

    I'm assuming this all comes down to it not being able to install the management profile. Which is maybe a feature of shared iPads? 

    Any suggestions?



    ------------------------------
    David Bell
    ------------------------------


  • 2.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/30/24 05:58 AM

    Hi David

    The MaaS360 app should be installed within the enrollment process. If you are using Supervised mode via DEP then this should be automatic. 

    Please confirm that the MaaS360 app is present in the MaaS360 App Catalog and that it has been distributed to devices. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------



  • 3.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/30/24 09:35 AM

    That is what happens on all our non-shared devices. And even works on this device if if I assign the normal profile. But when I use the profile that marks it as a shared iPad, the app isn't there.



    ------------------------------
    David Bell
    ------------------------------

    Original Message


  • 4.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/31/24 02:15 AM

    Hi David

    Please check as requested above, this is the most frequent cause of error and sounds like it might be causing what you are experiencing. 

    Thanks



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 5.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/31/24 09:37 AM

    What do I need to check? Do you mean it being present in the app catalog? Then yes. Sorry, I was trying to imply that with my response. It is present, and works just fine on all non-shared devices as expected. Even this device when I use a non-shared profile from MaaS.



    ------------------------------
    David Bell
    ------------------------------

    Original Message


  • 6.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/31/24 10:06 AM

    Hi

    Thanks for coming back. Yes effectively this was the question. 

    There is one more setting that will help you which is setting the apps you need as Required apps which you can do in App Compliance section of the device policy. 

    If you open the iOS policy and go to Device Settings / App Compliance, and in this page you have Required Apps at the bottom of the page. 

    By modifying this section to enter the App ID's for the relevant app(s) the policy update on device will ensure that the device tries harder to ensure the app is present. 

    If at the end this doesn't resolve your issue please raise a Support ticket. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 7.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/31/24 10:07 AM

    I'll give that a try. Unfortunately, I don't have access to IBM support since we purchase through a VAR. Who in turn uses Pax8. I've requested access, but the admin hasn't ever responded.



    ------------------------------
    David Bell
    ------------------------------

    Original Message


  • 8.  RE: Shared iPad - Doesn't install MaaS360 app

    Posted 01/31/24 10:18 AM

    Hi David

    Sorry to hear this. Suggest you contact Support directly, explaining that you haven't had a response to your issue from the VAR and that you would like to have the issue resolved. 

    https://www.ibm.com/mysupport/s/topic/0TO0z000000YckSGAS/maas360?language=en_US&
    amp%3BproductId=01t0z000007TE8KAAW

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


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