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set guiuser - incorrect password after upgrade to 11.4

  • 1.  set guiuser - incorrect password after upgrade to 11.4

    Posted Wed February 16, 2022 12:11 PM
    Hello,

    We upgraded our Appliances from 11.3 to 11.4 by applying GPU400 patch. Patch was successful but when we try to login through putty using set guiuser <username> it throws an error message incorrect password.

    We are able to login through Guardium Console GUI using the same account without any issues.

    Anyone face this similar problem. We are using LDAP Authentication.

    ------------------------------
    Rohit Goyal
    ------------------------------


  • 2.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Wed December 21, 2022 03:56 PM
    Hello Rohit,

    We're experiencing similar issues.  What was the resolution for your team?

    Regards,
    Allen

    ------------------------------
    Allen Greene
    ------------------------------

    Original Message


  • 3.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Wed December 21, 2022 04:41 PM
    Hi have the same situation when I upgraded from 11.3 to 11.5. It's occurs when the system haven't connection with the CM. i.e. when the system is down because the DB is full. According the technical team, this was changed in 11.4 because the system must be have connection to CM to validate user, because the tomcat process must be running they put and API validate_user_password that is running in tomcat process. So if tomcat is out, the call to verify password fail.
    Nothing to do. guardcli works if it is online with CM.
    What I do? When the collector is out I start with cli user and run restart gui, after this I can log with guardcli user.

    Hope this help.

    Regards,

    ------------------------------
    Carlos Espinoza Chandia
    ------------------------------

    Original Message


  • 4.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Wed December 21, 2022 04:53 PM
    Hi Carlos,

    Thank you for the information.  Our plan is to go from GPU400 to p450 to complete the upgrade.  This issue is being encountered on the Central Manager.  I'll have my team run this under cli and use the restart gui once both upgrades have completed.

    Regards,
    Allen

    ------------------------------
    Allen Greene
    ------------------------------

    Original Message


  • 5.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Thu December 22, 2022 08:44 AM
    Try synchronize authentication setting on collector from CM again.

    ------------------------------
    Zbigniew (Zibi) Szmigiero
    IBM
    Międzyrzecz
    ------------------------------

    Original Message


  • 6.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Thu January 05, 2023 10:50 AM
    Edited by Andrew Gramlich Thu January 05, 2023 11:03 AM

    Hi Rohit!

    This is a known issue in v11.0 p400.
    It was successfully patched in 11.0 p420

    Patch notes from 11.0p420:

    Bug Fixes

    Patch: 11.0p420
    Issue Key: GRD-57949
    Summary: Unable to set LDAP GUI user from CLI after upgrading to 11.4
    APAR: GA17865


    ------------------------------
    Andrew Gramlich
    ------------------------------

    Original Message


  • 7.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Thu January 05, 2023 01:18 PM
    Hi Andrew:

    But in the 11.5 version, appears again. Someone forgot this.



    ------------------------------
    Carlos Espinoza Chandia
    ------------------------------

    Original Message


  • 8.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Thu January 19, 2023 09:57 AM
    Hello,

    Have a similar issue.  Running 11.440.  We run set guiuser and receive the incorrect password error.  Running it a second time it authenticates successfully almost 100% of the time.  Would be nice for this issue to be squared away once and for all with the next patch to 11.5 and 11.4


    pob

    ------------------------------
    Patrick OBrien
    ------------------------------

    Original Message


  • 9.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Tue January 02, 2024 01:50 PM

    We're having the same issue, as Carlos Espinoza Chandia we're facing it after when upgrade to 11.5. We have opened a PMR but solution is not coming and IBM support goes around it. Anyone solved?



    ------------------------------
    Fabrizio Menesello
    ------------------------------

    Original Message


  • 10.  RE: set guiuser - incorrect password after upgrade to 11.4

    Posted Tue January 02, 2024 02:34 PM

    Hi Fabrizio

    I haven't solution to this. I spoke with a technician and he tell me that was a change and is as is. It is complex to me because auditing people request all logs of made in the platform. But when the DB is full the only option is start with cli user.

    Regards,



    ------------------------------
    Carlos Espinoza Chandia
    ------------------------------

    Original Message


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