IBM QRadar SOAR

IBM QRadar SOAR

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ServiceNow for IBM SOAR - Send Attachments from SNOW to SOAR is covered ot not

  • 1.  ServiceNow for IBM SOAR - Send Attachments from SNOW to SOAR is covered ot not

    Posted 01/27/22 11:21 AM

    Hi Community,

     

    We would like to install ServiceNow for IBM SOAR. In the description I see that „Send Attachments from a SOAR Incident or Task to a related ServiceNow Record" is covered. Is the other direction from SNOW to SOAR – sending attachment - is covered with this App or not? If you have any further info how to implement it, it is welcomed.

     

    Thanks, Csaba

     

    link: https://exchange.xforce.ibmcloud.com/hub/extension/60d9d260cdbc40047309fc6132a57035

     



  • 2.  RE: ServiceNow for IBM SOAR - Send Attachments from SNOW to SOAR is covered ot not

    Posted 01/28/22 09:51 AM
    Csaba,

    It has been awhile since I've reviewed the ServiceNOW integration, but when I was first setting it up I created my own function to pull attachments from ServiceNOW tickets. The function uses the GET /now/attachment/{attachment_id}/file endpoint of the ServiceNOW API.

    The attachment_id would be the attachment's sys_id. It looks like I created a separate function to get the ServiceNOW ticket information using the GET /now/table/{table_name}/{ticket_sys_id} endpoint, which should contain all of the attachments sys_ids.

    Again, I'm not 100% positive whether these separate functions are still required or not. If you go down this route I'd be happy to try and answer any questions that pop up


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    Liam Mahoney
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