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Sentinel RMS Development Kit: Error[5] Cannot talk to the license serve on host"myrmsserver" Server not running?

  • 1.  Sentinel RMS Development Kit: Error[5] Cannot talk to the license serve on host"myrmsserver" Server not running?

    Posted Thu February 11, 2021 06:18 PM

    I'm trying to set up some network licenses for SPSS Statistics 27. I installed the License manager, but the workstations with SPSS installed are not able to talk to the license manager. Please advise.






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  • 2.  RE: Sentinel RMS Development Kit: Error[5] Cannot talk to the license serve on host"myrmsserver" Server not running?

    Posted Fri February 12, 2021 09:21 AM

    Support Member

    Please make sure you have installed the required version for SPSs 27 which is Sentinel license manager 9.6.2.

    See detailed example on technote below:

    IBM SPSS Statistics 27: License Manager Version 9.8 installation example for Windows operating systems

    https://www.ibm.com/support/pages/ibm-spss-statistics-27-license-manager-version-98-installation-example-windows-operating-systems

    If you still have issues please open a ticket as we need to ceck your authorization code and to exchange codes is confidential.

    See options below on how to open a ticket.

    A) If you have a normal Support contract open a ticket on:

    https://www.ibm.com/mysupport/

    with your IBM customer number ICN.

    B) If you do not have a Support contract use method below:

    Go to:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

    regards, IBM SPSS Technical Support






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    #Support
    #SupportMigration


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