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  • 1.  Sentinal activation error

    Posted Fri December 12, 2025 11:43 AM
    Edited by Lorraine Rizzuto Fri December 19, 2025 07:52 AM

    Hello, I'm getting this error:   'java.lang.StringIndexOutOfBoundsException: String index out of range: -1' 

    A similar post said C++  2015 Runtime needs to be updated.  That error was out of range: -4.  On our server C++ 2010 was updated a little over a month ago.  I've been using the same server for our license manager for 9 years now and never had a problem.  Any ideas?

    thank you - BW



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    Boyd Westerman
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  • 2.  RE: Sentinal activation error

    Posted Tue April 14, 2026 09:04 AM

    I'm getting this same error as well when trying to run LicenseActivator. Did anyone find a solution?



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    Jacob Mizraji
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  • 3.  RE: Sentinal activation error

    Posted Tue April 14, 2026 09:24 AM

    Hi Jacob,

    We have a Known Issue DT449052  about the error message you are getting.

    You will need to upgrade to the latest License manager 9.6.2 /Tools 9.10

    License manager 9.6.2 /Tools 9.10:  https://www.ibm.com/support/pages/node/6607649

    Go down to "For details on Removing the prior version of the Concurrent License Manager and Tools" and click on the link with instructions on removing/installing.

    FYI: When installing the latest license manager there will be 2 installs  1- Manager and 2 - Tools



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    RHONDA Stewart
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    Original Message


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