Hello Experts,

is there any way to send a notification to a shared mailbox only?

When configuring a new notification one has to select something inside the "Who should receive this?" field. Additionally the box "Notify others" can be ticked:

Is there some way to only "notify others?"

I want to send a notification to a shared mailbox (that is not set up as a user inside SOAR) as soon as an incident of a specific type has been created and specific groups have been added as members to this incident.

Thanks in advance for any help on the way to the solution!

Afraid not, its been requested before though

https://ibmsecurity.ideas.ibm.com/ideas/R-I-384

------------------------------
Martin Feeney
Product Manager, IBM Security QRadar SOAR
martin.feeney@ie.ibm.com
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Original Message:
Sent: Tue October 08, 2024 12:03 PM
From: Matt
Subject: Send notification to shared mailbox (no user inside SOAR)

Hello Experts,

is there any way to send a notification to a shared mailbox only?

When configuring a new notification one has to select something inside the "Who should receive this?" field. Additionally the box "Notify others" can be ticked:

Is there some way to only "notify others?"

I want to send a notification to a shared mailbox (that is not set up as a user inside SOAR) as soon as an incident of a specific type has been created and specific groups have been added as members to this incident.

Thanks in advance for any help on the way to the solution!