IBM MaaS360

IBM MaaS360

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Secure E-mail with Office 365 Mailbox Delegation - Cannot add delegated mailboxes

  • 1.  Secure E-mail with Office 365 Mailbox Delegation - Cannot add delegated mailboxes

    Posted Thu March 18, 2021 05:26 PM
    I've had a case open for two weeks without any progress on this so I thought I'd take a shot here.

    Our users can add their primary Office 365 mailboxes to their Secure E-mail profiles without issue but cannot add any delegated mailboxes.

    Delegation permissions appear correct in the O365 portal.

    The e-mail addresses of the delegated mailboxes correctly auto-fills/resolves when adding but after that the app just spins in "Configuring account..." perpetually without adding the delegated mailbox.

    Anyone encounter this issue and fix it? Our management and users are getting angry (and therefore so am I).

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    Kenny Kentson
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  • 2.  RE: Secure E-mail with Office 365 Mailbox Delegation - Cannot add delegated mailboxes

    Posted Mon March 22, 2021 03:30 PM

    Hi Kenny,

    Can you send me an email with your case number?  I'll see about getting this escalated.



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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