Hello Expert,

I want to modify the highlighted script to create an incident based on a particular incident type. The incident created by the script is empty.

Regards,

Hi,
Did you try create automated rule with condition incident type ="your type" then it will run the mentioned script 

Hello Expert,

I want to modify the highlighted script to create an incident based on a particular incident type. The incident created by the script is empty.

Regards,

Hello Khaled,

Thank you for your response. 

I dont want to create an incident when the incident type is of a particular value. I want the script to create an incident with a particular type. Th reason I want the incident to be created with a particular incident type, is because I have a custom phishing playbook that only triggered when an incident of a particular incident type is created.

As i previously mentioned i already have a rule that generates an incident from an incoming email based on this script, but the incident type is empty, causing my custom playbook not to be triggered.

Hope this explain my use case.

Hi,
Did you try create automated rule with condition incident type ="your type" then it will run the mentioned script 

Hello Expert,

I want to modify the highlighted script to create an incident based on a particular incident type. The incident created by the script is empty.

Regards,

You have to set the incident type in your code, it won't set on it's own that's why it's empty. If you need a custom incident type go to Customization Settings > Incident Type and add Type then use that in your code

------------------------------
Maria Czapkowska

Original Message:
Sent: Mon February 19, 2024 05:58 AM
From: benlinux
Subject: Script - Process inbound email

Hello Khaled,

Thank you for your response. 

I dont want to create an incident when the incident type is of a particular value. I want the script to create an incident with a particular type. Th reason I want the incident to be created with a particular incident type, is because I have a custom phishing playbook that only triggered when an incident of a particular incident type is created.

As i previously mentioned i already have a rule that generates an incident from an incoming email based on this script, but the incident type is empty, causing my custom playbook not to be triggered.

Hope this explain my use case.

------------------------------
benlinux

Original Message:
Sent: Mon February 19, 2024 12:57 AM
From: Khaled Nasr
Subject: Script - Process inbound email

Hi,
Did you try create automated rule with condition incident type ="your type" then it will run the mentioned script 

------------------------------
Khaled Nasr

Original Message:
Sent: Sun February 18, 2024 04:05 PM
From: benlinux
Subject: Script - Process inbound email

Hello Expert,

I want to modify the highlighted script to create an incident based on a particular incident type. The incident created by the script is empty.

Regards,

------------------------------
benlinux
------------------------------

You have to set the incident type in your code, it won't set on it's own that's why it's empty. If you need a custom incident type go to Customization Settings > Incident Type and add Type then use that in your code

Hello Khaled,

Thank you for your response. 

I dont want to create an incident when the incident type is of a particular value. I want the script to create an incident with a particular type. Th reason I want the incident to be created with a particular incident type, is because I have a custom phishing playbook that only triggered when an incident of a particular incident type is created.

As i previously mentioned i already have a rule that generates an incident from an incoming email based on this script, but the incident type is empty, causing my custom playbook not to be triggered.

Hope this explain my use case.

Hi,
Did you try create automated rule with condition incident type ="your type" then it will run the mentioned script 

Hello Expert,

I want to modify the highlighted script to create an incident based on a particular incident type. The incident created by the script is empty.

Regards,