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  • 1.  Save to file system suddenly failing

    Posted Mon January 15, 2024 01:25 PM
    Edited by Adam McIlravey Mon January 15, 2024 02:27 PM

    All of a sudden all our reports (bursted & non-bursted) are not saving to the file system.
    We are getting the following messages:

    CNC-DS-0026 Error while processing the report outputs : CNC-DS-0022 Cannot retrieve the canonical path for '\\<server name>\<file save location>\<File Save Folder>\<Report Name-en-us'.CNC-DS-0022 Cannot retrieve the canonical path for  '\\<server name>\<file save location>\<File Save Folder>\<Report Name-en-us'

    RSV-DST-0014 Unable to deliver the output of the report. See the run history details for more information. Ensure that the required services are started. Ensure that the user account is configured to distribute the output in the requested manner.

    As far as I know our Production Cognos is unchanged (our lower SDLC environments work without issue).
    We have tried restarting Cognos services without luck.
    Any thoughts as to cause would be greatly appreciated.
    Thanks in advance,



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    Adam McIlravey
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  • 2.  RE: Save to file system suddenly failing

    Posted Mon January 15, 2024 02:28 PM

    Functionality to save to file system must take a while after Cognos restart to become fully active.
    We can now run some reports as needed.

    However, and I don't know why, some bursted reports with long file names are still failing.
    The long file names are created by the burst criteria

    .



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    Adam McIlravey
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    Original Message


  • 3.  RE: Save to file system suddenly failing

    Posted Tue January 16, 2024 08:50 AM

    It seems that all save to file system reports are now failing again with the same messages.

    CNC-DS-0026 Error while processing the report outputs : CNC-DS-0022 Cannot retrieve the canonical path for '\\<server name>\<file save location>\<File Save Folder>\<Report Name-en-us'.CNC-DS-0022 Cannot retrieve the canonical path for  '\\<server name>\<file save location>\<File Save Folder>\<Report Name-en-us'

    RSV-DST-0014 Unable to deliver the output of the report. See the run history details for more information. Ensure that the required services are started. Ensure that the user account is configured to distribute the output in the requested manner.

    Any thoughts would be greatly appreciated.
    Thanks,



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    Adam McIlravey
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    Original Message


  • 4.  RE: Save to file system suddenly failing

    Posted Tue January 16, 2024 09:59 AM

    Just as a silly idea .... is there still enough space on the corresponding hard disk? In the event of a Java crash, Cognos likes to generate huge amounts of large dumpfiles that clog everything up.

    Greetings from Germany
    Roger



    ------------------------------
    Roger Lewin All for One SE
    Senior Technical Consultant - Analytics
    All for One SE
    Dortmund
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    Original Message


  • 5.  RE: Save to file system suddenly failing

    Posted Tue January 16, 2024 05:14 PM

    Hello there,

    Must be checked for potential issues. Make sure your system has sufficient space; additionally, verify the file path.



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    Sofiya Willams
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    Original Message


  • 6.  RE: Save to file system suddenly failing

    Posted Tue January 16, 2024 12:32 PM

    Hi Adam,

    Did you update your anti-virus? A new one or a new "aggressive" virus definition...

    Do you try to save to a "brand new disk" or is it an existing disk? You seems to be using Windows, did you play with fsutil (for more information even if it is not related: https://www.ibm.com/support/pages/informix-content-store-failing-install-when-performing-easy-install-ibm-cognos-analytics-11)

    Best regards,



    ------------------------------
    Patrick Neveu
    Collaboration Betters The World (CBTW)
    IBM Champion
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    Original Message


  • 7.  RE: Save to file system suddenly failing

    Posted Tue January 16, 2024 05:33 PM

    Thanks for everyone's help and suggestions.

    This was resolved with the help of IBM.

    There is a known bug in CA 11.1.7 (resolved in one fix pack ahead of us - FP7) where saving to the file system fails after so many files due to a higher Windows Version on the file share (Windows 19 - just upgraded this past weekend from Windows 12) and the Cognos Servers (Windows 16).

    PH45344 SAVING SCHEDULED REPORT TO EXTERNAL FILE SYSTEM FAILING WITH &quot;CN C-DS-0022 CANNOT RETRIEVE THE CANONICAL PATH FOR&quot; WHEN CA IS INS

    For now, we have reverted the file share server to Windows 12.
    And now bring on our Cognos CA 12.0.1 upgrade project and parallel Windows Upgrade project!

    Thanks again ,



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    Adam McIlravey
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    Original Message