IBM MaaS360

IBM MaaS360

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only

  • 1.  Samsung Gallery

    Posted Wed August 05, 2020 07:57 AM
    Hi Everyone,

    Just installed some new Samsung A51 mobiles and the 'Gallery' app (or equivalent?) is missing. This is installed OK on Samsung A10's. So you can take a photo but not view it. 

    Is there an Appid I need to add to the app whitelist? 

    Kind Regards
    Andy

    ------------------------------
    Andy Flatman
    ------------------------------


  • 2.  RE: Samsung Gallery

    Posted Wed August 05, 2020 11:45 AM

    Hi Andy,

    Are the different models all on the same policy?  It would be pretty unusual for Samsung to suddenly change an App ID on just one model, but stranger things have happened.  

    I would suggest activating one device without enrolling in MaaS360 and using something like APK Extractor to grab the app ID for the Gallery app on the A51.  If it is different than the existing devices, I would just add it to the list of whitelisted app IDs, otherwise we'll have to do some more detailed troubleshooting.  Let me know what results you get and we can take it from there.



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------

    Original Message


  • 3.  RE: Samsung Gallery

    Posted Thu August 06, 2020 02:46 AM
    Hi Matt,

    Yes all on the same Samsung policy. (Mix of A10's, A20's and now A51) -  I'll do what you suggest to find the AppID and let you know.

    Thanks
    Andy

    ------------------------------
    Andy Flatman
    ------------------------------

    Original Message


Related Content