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rule wizard not closing and not saving changes in rules at all

  • 1.  rule wizard not closing and not saving changes in rules at all

    Posted Sun January 30, 2022 11:42 AM

    Hello,

    I 'm running qradar 7.4.3 FP4 IF02.

    If I edit a rule, the rule wizard is not closing. Changes are not saved, the rule wizard windows only goes away if I reload the page (empty cache).

    Here is the entry from qradar.log:

    Jan 30 11:31:58 ::ffff:192.168.46.104 [tomcat.tomcat] [sreimerSupport Member(4729) /console/do/rulewizard] com.q1labs.qvm.workflow.processor.ws.QVMUtil: [INFO] [NOT:0000006000][192.168.46.104/- -] [-/- -]Get QVM Service onDemandService

    [...]

    Jan 30 11:31:58 ::ffff:192.168.46.104 [tomcat.tomcat] [sreimerSupport Member(4729) /console/do/rulewizard] org.apache.jsp.sem.jsp.ruleWizard.RuleWizard_002daction_jsp: [ERROR] [NOT:0000003000][192.168.46.104/- -] [-/- -]Could not forward to exception page, possibly an

    included JSP?

    Any suggestions? I did not use CMT but have installed Analyst Workflow and Use Case Manager (and others like RefSet Management,...very basic).

    Best Regards

    Stefan



    #QRadar
    #Support
    #SupportMigration


  • 2.  RE: rule wizard not closing and not saving changes in rules at all

    Posted Sun January 30, 2022 11:43 AM

    Tested on Chrome and FF (current release, no cache)



    #QRadar
    #Support
    #SupportMigration


  • 3.  RE: rule wizard not closing and not saving changes in rules at all

    Posted Tue February 01, 2022 07:22 AM

    Hi Stefan,

    i would consider to do a full deploy configuration. This causes interdependent services to restart. If that doesn't help, to be on the safe side, I would open a support ticket..

    Regards,

    Ralph



    #QRadar
    #Support
    #SupportMigration


  • 4.  RE: rule wizard not closing and not saving changes in rules at all

    Posted Mon February 07, 2022 09:53 AM

    I did a fresh install to resolve the issue



    #QRadar
    #Support
    #SupportMigration


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