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Return to Incident list screen following "Incident Close" action

  • 1.  Return to Incident list screen following "Incident Close" action

    Posted Mon October 05, 2020 04:44 AM
    Hi, I am wondering if this is correct, and where I can find this documented:
    In V36.1 - when we closed an incident from on of the Incident Tabs (not from the Incidents overview) we remained in the Incident tabs.
    Apparently this has changed in V37.2: when closing an Incident we are redirected to the Incidents Overview list. 
    I tried to find some documentation on this change, but was not successful.

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    Guido Janssens
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  • 2.  RE: Return to Incident list screen following "Incident Close" action

    Posted Tue October 06, 2020 08:14 AM
    You are correct, this behavior changed. Depending on where the user started from to get to the incident they are brought back there after the incident is closed. Same concept for closing a task.

    Ben

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    Ben Lurie
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    Original Message


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