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  • 1.  resilient-email error

    Posted Thu September 30, 2021 11:51 AM
    Edited by Tim Gray Thu September 30, 2021 11:56 AM

    Getting an error with the resilient email service that says

    10:33:31.428 [main] INFO v=0144aaeaf c.resilient.email.EmailServerDaemon - The Resilient Email daemon has been started
    10:33:31.558 [Camel (camel-1) thread #13 - ProducerTemplate] INFO v=unknown c.r.e.EmailServiceReadyRouteBuilder - EmailServiceReady message sent
    10:33:31.961 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.r.e.CreatedUpdatedMailboxBuilder - Received new information for mailbox Org 202 Mailbox 3
    10:33:31.974 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Going to create exclusive routeID Org 202 Mailbox 3
    10:33:31.974 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Checking for and delete existing route for routeID Org 202 Mailbox 3
    10:33:31.975 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Going to delete route routeID Org 202 Mailbox 3 if present
    10:33:31.975 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - No existing route for routeID Org 202 Mailbox 3
    10:33:32.060 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.r.e.ImapServerToJMSRouteBuilder - Created route "Org 202 Mailbox 3"
    10:33:32.081 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown o.a.c.util.jsse.SSLContextParameters - Available providers: IBMJSSE2 version 1.8.
    10:33:32.151 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown o.a.camel.impl.DefaultCamelContext - Route: Org 202 Mailbox 3 started and consuming from: imaps://mail.transunion.com:xxxxxx@corp.transunion.com)&consumer.bridgeErrorHandler=true
    10:33:32.151 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.r.e.CreatedUpdatedMailboxBuilder - Created new Email Server -> Message Broker route for mailbox Org 202 Mailbox 3
    10:33:32.174 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.r.e.CreatedUpdatedMailboxBuilder - Received new information for mailbox Org 201 Mailbox 4
    10:33:32.174 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Going to create exclusive routeID Org 201 Mailbox 4
    10:33:32.174 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Checking for and delete existing route for routeID Org 201 Mailbox 4
    10:33:32.174 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - Going to delete route routeID Org 201 Mailbox 4 if present
    10:33:32.174 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.i.r.camelservice.CamelService - No existing route for routeID Org 201 Mailbox 4
    10:33:32.183 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown c.r.e.ImapServerToJMSRouteBuilder - Created route "Org 201 Mailbox 4"
    10:33:32.187 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] INFO v=unknown o.a.c.util.jsse.SSLContextParameters - Available providers: IBMJSSE2 version 1.8.
    10:33:32.217 [Camel (camel-1) thread #1 - JmsConsumer[email-service.create-connection]] ERROR v=unknown c.r.e.CreatedUpdatedMailboxBuilder - Error related to message queue_email-service.create-connection_ID_chdtx1mn06.corpdev.transunion.com-46666-1628267978758-1_4510_1_1_1 on route "mailbox-config-jms-add-email-route"
    org.apache.camel.FailedToStartRouteException: Failed to start route Org 201 Mailbox 4 because of Multiple consumers for the same endpoint is not allowed: imaps://mail.transunion.com:xxxxxx@corp.transunion.com)&consumer.bridgeErrorHandler=true
    at org.apache.camel.impl.DefaultCamelContext.doStartOrResumeRouteConsumers(DefaultCamelContext.java:4006)
    at org.apache.camel.impl.DefaultCamelContext.doStartRouteConsumers(DefaultCamelContext.java:3963)
    at org.apache.camel.impl.DefaultCamelContext.safelyStartRouteServices(DefaultCamelContext.java:3883)
    at org.apache.camel.impl.DefaultCamelContext.safelyStartRouteServices(DefaultCamelContext.java:3906)
    at org.apache.camel.impl.DefaultCamelContext.startRouteService(DefaultCamelContext.java:3760)
    at org.apache.camel.impl.DefaultCamelContext.startRoute(DefaultCamelContext.java:1141)
    at org.apache.camel.impl.DefaultCamelContext.startRouteDefinitions(DefaultCamelContext.java:3736)
    at org.apache.camel.impl.DefaultCamelContext.addRouteDefinitions(DefaultCamelContext.java:1071)
    at org.apache.camel.builder.RouteBuilder.populateRoutes(RouteBuilder.java:480)
    at org.apache.camel.builder.RouteBuilder.addRoutesToCamelContext(RouteBuilder.java:391)
    at org.apache.camel.impl.DefaultCamelContext$3.call(DefaultCamelContext.java:1023)
    at org.apache.camel.impl.DefaultCamelContext$3.call(DefaultCamelContext.java:1020)
    at org.apache.camel.impl.DefaultCamelContext.doWithDefinedClassLoader(DefaultCamelContext.java:3266)
    at org.apache.camel.impl.DefaultCamelContext.addRoutes(DefaultCamelContext.java:1020)
    at com.ibm.resilient.camelservice.CamelService.lambda$addRoute$2(CamelService.java:213)
    at com.ibm.resilient.camelservice.CamelService$$Lambda$11/000000000C7F2E80.run(Unknown Source)
    at com.rainerhahnekamp.sneakythrow.Sneaky.lambda$sneaked$7(Sneaky.java:207)
    at com.rainerhahnekamp.sneakythrow.Sneaky$$Lambda$8/000000000CC0CA10.run(Unknown Source)
    at com.ibm.resilient.camelservice.CamelService.addRoute(CamelService.java:213)
    at com.ibm.resilient.camelservice.CamelService.addExclusiveRoute(CamelService.java:221)
    at com.resilient.email.CreatedUpdatedMailboxBuilder.lambda$configure$0(CreatedUpdatedMailboxBuilder.java:74)
    at com.resilient.email.CreatedUpdatedMailboxBuilder$$Lambda$13/000000000C80D6D0.process(Unknown Source)
    at org.apache.camel.processor.DelegateSyncProcessor.process(DelegateSyncProcessor.java:63)
    at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:548)
    at org.apache.camel.processor.CamelInternalProcessor.process(CamelInternalProcessor.java:201)
    at org.apache.camel.processor.Pipeline.process(Pipeline.java:138)
    at org.apache.camel.processor.Pipeline.process(Pipeline.java:101)
    at org.apache.camel.processor.CamelInternalProcessor.process(CamelInternalProcessor.java:201)
    at org.apache.camel.processor.DelegateAsyncProcessor.process(DelegateAsyncProcessor.java:97)
    at org.apache.camel.component.jms.EndpointMessageListener.onMessage(EndpointMessageListener.java:113)
    at org.springframework.jms.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:719)
    at org.springframework.jms.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:679)
    at org.springframework.jms.listener.AbstractMessageListenerContainer.doExecuteListener(AbstractMessageListenerContainer.java:649)
    at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.doReceiveAndExecute(AbstractPollingMessageListenerContainer.java:317)
    at org.springframework.jms.listener.AbstractPollingMessageListenerContainer.receiveAndExecute(AbstractPollingMessageListenerContainer.java:255)
    at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.invokeListener(DefaultMessageListenerContainer.java:1168)
    at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.executeOngoingLoop(DefaultMessageListenerContainer.java:1160)
    at org.springframework.jms.listener.DefaultMessageListenerContainer$AsyncMessageListenerInvoker.run(DefaultMessageListenerContainer.java:1057)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    at java.lang.Thread.run(Thread.java:822)



    Any suggestions on what the problem could be?

    Thank you in advance



    ------------------------------
    Tim Gray
    ------------------------------


  • 2.  RE: resilient-email error

    Posted Fri October 01, 2021 05:21 AM
    Hello,
      This entry in the logs

      org.apache.camel.FailedToStartRouteException: Failed to start route Org 201 Mailbox 4 because of Multiple consumers for the same endpoint is not allowed: imaps://mail.transunion.com:xxxxxx@corp.transunion.com)
     
      indicates that there already exists another inbound email mailbox on that Resilient server that is also retrieving emails from that same email account. The user mailbox name in corp.transunion.com on mail.transunion.com is concealed by xxxxx for the sake of security. Please note that the email could also be being used by a different Resilient Org on that Resilient server.

    -P.J. McKenna


    ------------------------------
    Patrick (PJ) McKenna
    Resilient Development
    ------------------------------