Hi All , we are integrating Resilient with ServiceNow using Rest APIs and using SessionREST End Point to do authentication , how frequently do I need to refresh and update the token and session id?

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Anilkumar Kudidi
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Hi Anilkumar,

Thank you for reaching out to using our Community Forum!

Using the Resilient SessionREST API (/session) the csrfToken (which is returned in the body of a GET or POST) and the JSESSIONID (which is returned in the Set-Cookie header of a POST) both have a timeout of 60 minutes.

On a side note, we are currently developing a Bi-Directional Integration with ServiceNow. We are in the process of certifying an App on the ServiceNow App Store and hopefully you can make use of it soon!

Regards,
Shane

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Shane Curtin
Integrations Engineer - IBM Resilient
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Thanks Shane for the Response!

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Anilkumar Kudidi
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Original Message:
Sent: 03-14-2019 05:44 AM
From: Shane Curtin
Subject: Resilient Authentication

Hi Anilkumar,

Thank you for reaching out to using our Community Forum!

Using the Resilient SessionREST API (/session) the csrfToken (which is returned in the body of a GET or POST) and the JSESSIONID (which is returned in the Set-Cookie header of a POST) both have a timeout of 60 minutes.

On a side note, we are currently developing a Bi-Directional Integration with ServiceNow. We are in the process of certifying an App on the ServiceNow App Store and hopefully you can make use of it soon!

Regards,
Shane

------------------------------
Shane Curtin
Integrations Engineer - IBM Resilient
------------------------------

Hi Shane,

How we increase the timeout time? 

Best

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Jasmine
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Original Message:
Sent: Thu March 14, 2019 05:44 AM
From: Shane Curtin
Subject: Resilient Authentication

Hi Anilkumar,

Thank you for reaching out to using our Community Forum!

Using the Resilient SessionREST API (/session) the csrfToken (which is returned in the body of a GET or POST) and the JSESSIONID (which is returned in the Set-Cookie header of a POST) both have a timeout of 60 minutes.

On a side note, we are currently developing a Bi-Directional Integration with ServiceNow. We are in the process of certifying an App on the ServiceNow App Store and hopefully you can make use of it soon!

Regards,
Shane

------------------------------
Shane Curtin
Integrations Engineer - IBM Resilient
------------------------------

Hi Jasmine,

If you would like to increase the timeout for Resilient's UI, you can do so under Organization Settings:

If you are writing an Integration with Resilient, we now recommend you migrate to using API Keys to authenciate your Integration with Resilient as an API Key will not timeout.

You can create a new API Key by heading to: Administrator Settings > Users > API Keys > Create API Key



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Shane Curtin
Integrations Engineer - IBM Resilient
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Original Message:
Sent: Mon December 09, 2019 05:06 PM
From: Jasmine
Subject: Resilient Authentication

Hi Shane,

How we increase the timeout time? 

Best

------------------------------
Jasmine
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Original Message:
Sent: Thu March 14, 2019 05:44 AM
From: Shane Curtin
Subject: Resilient Authentication

Hi Anilkumar,

Thank you for reaching out to using our Community Forum!

Using the Resilient SessionREST API (/session) the csrfToken (which is returned in the body of a GET or POST) and the JSESSIONID (which is returned in the Set-Cookie header of a POST) both have a timeout of 60 minutes.

On a side note, we are currently developing a Bi-Directional Integration with ServiceNow. We are in the process of certifying an App on the ServiceNow App Store and hopefully you can make use of it soon!

Regards,
Shane

------------------------------
Shane Curtin
Integrations Engineer - IBM Resilient