Could you please reset my authorization code?

REMOVED

As I have read on a forum after multiple failed attempts to get back into my SPSS software. I have changed the 10- to a 4- lock code and am trying to use the authorization code again after that and then I am planning on rebooting my mac. However I get an error when using the authorization code ("You are not allowed to generate any more new licenses").

Support Member​ Dear SPSS user,

due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

IBM SPSS Technical Support

Dear IBM SPSS Technical Support,

When I try to do the above, it forwards me to the following: You are unable to open a support case for this product until you register and are approved for a valid support account. And I have no clue what my customer ID is.

So it is still not solved. I feel like this should be an easy fix. I paid for the software, and somehow SPSS does not work on my mac anymore, and when I try to reinstall, it tells me my authorization code is not valid anymore.

Please help me.