Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

#CognosAnalyticswithWatson

Hi Brenda,

Is there any message in the Past Activities regarding the emails? 

I'll try to reproduce this today based off of your description.

Cheers,
Trevor

------------------------------
TREVOR COMEAU
------------------------------

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

#CognosAnalyticswithWatson

Thanks Trevor. For a bit more info. We removed the double layer of Events so that the first event triggered the job directly and still the emails were not sent when the event was scheduled. And still the event and job and report said successful in the Admin console. The client says that they tried events that triggered reports directly, and still no emails. The client also said that they tried writing the reports to the file system instead of emails and the files were not written to the file system. But everything works as it should when the event is manually executed.

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

Original Message:
Sent: Fri November 06, 2020 07:03 AM
From: TREVOR COMEAU
Subject: Reports triggered from Event Schedule not sending emails

Hi Brenda,

Is there any message in the Past Activities regarding the emails? 

I'll try to reproduce this today based off of your description.

Cheers,
Trevor

------------------------------
TREVOR COMEAU

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

#CognosAnalyticswithWatson

Hi Brenda,
I have reproduced the issue in R13 FP1. I will try with a later version and get back to you.
Cheers,

------------------------------
TREVOR COMEAU
------------------------------

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

#CognosAnalyticswithWatson

Hi Brenda,
Can you try scheduling from Event Studio itself vs the properties of the Agent?

Edit - This works for me for this scenario.
Thanks,

------------------------------
TREVOR COMEAU
------------------------------

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------
#CognosAnalyticswithWatson

The problem exists in v11.0.11 as well. The solutions that work are 1) create a schedule within the agent definition and not from properties (as suggested by Trevor) and 2) add the agent to a job and schedule the job. 

Regards

------------------------------
Kiran Passumarthi
www.linkedin.com/in/kiranpassumarthi
------------------------------

Original Message:
Sent: Fri November 06, 2020 11:27 AM
From: TREVOR COMEAU
Subject: Reports triggered from Event Schedule not sending emails

Hi Brenda,
Can you try scheduling from Event Studio itself vs the properties of the Agent?

Edit - This works for me for this scenario.
Thanks,

------------------------------
TREVOR COMEAU

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------
#CognosAnalyticswithWatson

When you reference the agent, are you referring to the report or the event?

Thanks

------------------------------
Paige Johnson
------------------------------

Original Message:
Sent: Wed November 11, 2020 09:56 AM
From: Kiran Passumarthi
Subject: Reports triggered from Event Schedule not sending emails

The problem exists in v11.0.11 as well. The solutions that work are 1) create a schedule within the agent definition and not from properties (as suggested by Trevor) and 2) add the agent to a job and schedule the job. 

Regards

------------------------------
Kiran Passumarthi
www.linkedin.com/in/kiranpassumarthi

Original Message:
Sent: Fri November 06, 2020 11:27 AM
From: TREVOR COMEAU
Subject: Reports triggered from Event Schedule not sending emails

Hi Brenda,
Can you try scheduling from Event Studio itself vs the properties of the Agent?

Edit - This works for me for this scenario.
Thanks,

------------------------------
TREVOR COMEAU

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------
#CognosAnalyticswithWatson

Agent is what we create using event studio; I was referring to the event. 

Regards,

------------------------------
Kiran Passumarthi
www.linkedin.com/in/kiranpassumarthi
------------------------------

Original Message:
Sent: Wed November 11, 2020 11:09 AM
From: Paige Johnson
Subject: Reports triggered from Event Schedule not sending emails

When you reference the agent, are you referring to the report or the event?

Thanks

------------------------------
Paige Johnson

Original Message:
Sent: Wed November 11, 2020 09:56 AM
From: Kiran Passumarthi
Subject: Reports triggered from Event Schedule not sending emails

The problem exists in v11.0.11 as well. The solutions that work are 1) create a schedule within the agent definition and not from properties (as suggested by Trevor) and 2) add the agent to a job and schedule the job. 

Regards

------------------------------
Kiran Passumarthi
www.linkedin.com/in/kiranpassumarthi

Original Message:
Sent: Fri November 06, 2020 11:27 AM
From: TREVOR COMEAU
Subject: Reports triggered from Event Schedule not sending emails

Hi Brenda,
Can you try scheduling from Event Studio itself vs the properties of the Agent?

Edit - This works for me for this scenario.
Thanks,

------------------------------
TREVOR COMEAU

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------
#CognosAnalyticswithWatson

​This did seem to work for us. We added the schedule in Event Studio to the agent and it is now working. I say "seem to work" only because we also removed the schedule from the job that the agent was executing and then edited the job properties to verify each report output. So not sure exactly what nudged it to start working. But we do have it working. Thanks.

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------

Original Message:
Sent: Fri November 06, 2020 11:27 AM
From: TREVOR COMEAU
Subject: Reports triggered from Event Schedule not sending emails

Hi Brenda,
Can you try scheduling from Event Studio itself vs the properties of the Agent?

Edit - This works for me for this scenario.
Thanks,

------------------------------
TREVOR COMEAU

Original Message:
Sent: Thu November 05, 2020 12:02 PM
From: brenda grossnickle
Subject: Reports triggered from Event Schedule not sending emails

Cognos ​11.0.13.1

Client has an Event scheduled that then triggers another event. The second event triggers a Job. The job has several reports that send emails. When he manually executes the Master Event the emails are sent. When the Master Event is triggered by the schedule everything appears to run successfully in the Admin console - Master event, second event, job, and then reports are all success. But no reports are emailed.

Anyone have any ideas?

------------------------------
brenda grossnickle
BI Programmer Analyst
FIS
------------------------------
#CognosAnalyticswithWatson