Unfortunately, TN Console combines design-time aspects (defining rules, partners, etc.) and run-time aspects (viewing documents that have been processed). AFAIK, there is no way to grant access to TN Console to get access to transaction analysis without also granting access to the design-time items. If you give tier 3 support people access, make sure everyone uses their own credentials and don’t share them. This will allow you to identify who makes an (inadvertent) change. And backup your environment early and often.
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