IBM MaaS360

IBM MaaS360

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RE: Making a device change from Inactive to Active

  • 1.  RE: Making a device change from Inactive to Active

    Posted Fri April 23, 2021 08:53 AM
    Hello all, 

    I am very new to using IBM maas360, just recently been put into position with IT. I think it's going to be a tough challenge but I'll make it through! First question I'd like to ask is how do I change a device from inacitive to active with an IOS device.

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    Andrew Randles
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  • 2.  RE: Making a device change from Inactive to Active

    Posted Fri April 23, 2021 12:58 PM

    Hi Andrew,

    The "Inactive" status is generally applied to devices that have had management removed, so in most cases it will require re-enrolling the device. 

    Sometimes an active device can be marked inactive (with a "Hide" action) but if it is still active with the management profile still installed, it will correct itself back to an "Enrolled" status. 

    If you navigate to the "?" in the portal, and in the search field in the menu type "iOS Enrollment" you will get a number of guides that will take you through the various enrollment types supported by iOS.

    I hope this answers the question - let me know if you have any follow ups, and welcome to MaaS360!



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


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