IBM MaaS360

IBM MaaS360

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  • 1.  "Profile Installation Failed" configuration error

    Posted yesterday

    Hello,

    The company I work for manages all our iOS devices in MaaS360. Our APNs certificate is up-to-date and our DEP token was renewed within the past few months. ABM shows it is successfully communicating with our MDM server with an up-to-date timestamp.

    However, after updating several iOS devices to 18.6, performing data wipes through MaaS360, and attempting to log in to our company's management profile through the setup wizard, users (including myself) are receiving the "Profile Installation Failed" message, essentially turning these iPhones into paperweights.

    IBM support initially instructed me to delete the devices I'm working with in MaaS360, put the device in DFU mode, and reattempt the setup procedures but I'm still facing the same message.

    Is anyone else dealing with this issue with their iOS devices right now?



    ------------------------------
    Nigel Abigania
    IT Specialist
    San Diego Youth Services
    ------------------------------


  • 2.  RE: "Profile Installation Failed" configuration error

    Posted 14 hours ago

    Check your available license count. If your MaaS360 distributor has restricted functionality to match the number of licenses you've paid for, and these new enrollments exceed that limit, this could be the cause of the issue.

     

    Thanks!

     

    Mitch Lauer

    Sr. Management Consultant

    Business Development,                      

    Technology and Security

    connecTel  Wireless              

    216-970-6981 | Cell-US           416-801-3127 | Cell-Canada  

    412-339-5775 | Help Desk      412-339-5765 | Direct Dial

     

     

        

     

     

     




    Original Message


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