Hi Experts,
Do you know any method of automating IBM PMR request without directly login to IBM Support portal through browser.
My requirement is I have an custom developed Java UI in my project to automate many WebSphere administration tasks. This UI needs to connect to IBM PMR portal and raise a request with IBM registered user/password details.
I would like to know if I can integrate IBM PMR service with this Java UI which is developed by my project. This way I don't have to directly login to IBM Portal.
Do we have IBM PMR as a web service that can be integrated with my custom JAVA UI. Any API provided for connecting to PMR Portal. Not through browser which I have been doing to raise PMR.
Can I hit https://www-947.ibm.com/support/servicerequest/Home.action from my java UI and enter credentials and raise a PMR? is it possible? if so can one of you guide me to the procedure.
Current situation is as a Admin team , we will have to raise a PMR to many of the application teams and issues each time and upload files too. This is a hectic,burden and repetitive task for Admin team which we cant avoided at present.
if I can integrate this PMR service to my Java UI which in turn connected to internal LDAP for authentication and authorization, and provide access to each app team , they themselves can raise a PMR request without intervention of Admin team.
Do we have any specific command/process in WebSphere to automate PMR request?
Since everything can be automated in this world, Can we have solution to this requirement.
Cheers, Thank you.