Hi!
I cannot connect to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001). For instance when I try to connect to https://localhost:8099/web/en-GB/license to check my license the site can't be reached.

I have upgraded to newer versions many times and it has always worked to connect to localhost:8099 without any additional actions, but not this time.

The port seems to be open when I check the inbound rules in the firewall settings.

Do anyone know if there is any problem with the IBM RPA agent in this version or can see any other obvious solution to my problem?

Thanks
Anders

------------------------------
Anders Lundberg
------------------------------

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA
------------------------------

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA
------------------------------

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER
------------------------------

Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi Nigel,
Yes it's running
/Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER
------------------------------


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi again Nigel,
I have now uninstalled IBM RPA, removed everything related to older versions of IBM RPA, downloaded the latest version through our tenant in the SaaS environment, and installed it again.
The IBM RPA Agent service is up and running.
But when I try to start IBM RPA Studio I get the message that I'm out of licenses, still. I have then restarted the IBM RPA Agent, but get the same result.

Any suggestions what to check next?

Thanks
Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER
------------------------------


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi Anders,

Have you tried deactivating and then reactivating your license in the License agent?



------------------------------
NIGEL CROWTHER
------------------------------

Original Message:
Sent: Wed August 17, 2022 05:39 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Nigel,
I have now uninstalled IBM RPA, removed everything related to older versions of IBM RPA, downloaded the latest version through our tenant in the SaaS environment, and installed it again.
The IBM RPA Agent service is up and running.
But when I try to start IBM RPA Studio I get the message that I'm out of licenses, still. I have then restarted the IBM RPA Agent, but get the same result.

Any suggestions what to check next?

Thanks
Anders

------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi Nigel
Don't I start the License agent by connecting to the localhost:8099? 
Regards
Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Thu August 18, 2022 05:19 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi Anders,

Have you tried deactivating and then reactivating your license in the License agent?



------------------------------
NIGEL CROWTHER
------------------------------


Original Message:
Sent: Wed August 17, 2022 05:39 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Nigel,
I have now uninstalled IBM RPA, removed everything related to older versions of IBM RPA, downloaded the latest version through our tenant in the SaaS environment, and installed it again.
The IBM RPA Agent service is up and running.
But when I try to start IBM RPA Studio I get the message that I'm out of licenses, still. I have then restarted the IBM RPA Agent, but get the same result.

Any suggestions what to check next?

Thanks
Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

The step I showed you is re-entering your license info, not starting the license agent

------------------------------
NIGEL CROWTHER
------------------------------

Original Message:
Sent: Thu August 18, 2022 07:33 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi Nigel
Don't I start the License agent by connecting to the localhost:8099? 
Regards
Anders

------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Thu August 18, 2022 05:19 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi Anders,

Have you tried deactivating and then reactivating your license in the License agent?



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 05:39 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Nigel,
I have now uninstalled IBM RPA, removed everything related to older versions of IBM RPA, downloaded the latest version through our tenant in the SaaS environment, and installed it again.
The IBM RPA Agent service is up and running.
But when I try to start IBM RPA Studio I get the message that I'm out of licenses, still. I have then restarted the IBM RPA Agent, but get the same result.

Any suggestions what to check next?

Thanks
Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Ok, thanks. How do I come to the page you show?
/Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Thu August 18, 2022 07:33 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi Nigel
Don't I start the License agent by connecting to the localhost:8099? 
Regards
Anders

------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Thu August 18, 2022 05:19 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi Anders,

Have you tried deactivating and then reactivating your license in the License agent?



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 05:39 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Nigel,
I have now uninstalled IBM RPA, removed everything related to older versions of IBM RPA, downloaded the latest version through our tenant in the SaaS environment, and installed it again.
The IBM RPA Agent service is up and running.
But when I try to start IBM RPA Studio I get the message that I'm out of licenses, still. I have then restarted the IBM RPA Agent, but get the same result.

Any suggestions what to check next?

Thanks
Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Wed August 17, 2022 04:07 AM
From: NIGEL CROWTHER
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

HI Anders,

Is your agent running?   You should see this in Task Manager:



------------------------------
NIGEL CROWTHER


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Anders,

Okay, so you need to download the certificate from the machine and install it again.

On computers > locate this machine > download certificate and install (run file)

------------------------------
Angelo Alves
IBM RPA Technical Specialist
------------------------------

Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi Angelo,
I have now downloaded the certificate and installed it again. I can find it in the certificate manager under "Certificates - Local Computer / Personal / Certificates".
I have then restarted the Agent.
I have checked in the firewall settings that the port 8099 is open.
But I still cannot get access to https://localhost:8099/web/en-US/license.
When I run the Windows Network Diagnostics I get the following message.

I have an older version of IBM RPA installed on another computer where it still works fine to run bots and to run IBM RPA Studio. That is using the same Tenant and license.
Regards
Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Wed August 17, 2022 06:59 AM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Anders,

Okay, so you need to download the certificate from the machine and install it again.

On computers > locate this machine > download certificate and install (run file)

------------------------------
Angelo Alves
IBM RPA Technical Specialist
------------------------------


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi again Angelo

I found the text below in the online documentation. I have not deactivated my license before the upgrade / reinstallation. (The license still works for another computer though.) Can this be the root cause of my problem? In that case, what do I need to do?


------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Wed August 17, 2022 06:59 AM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Anders,

Okay, so you need to download the certificate from the machine and install it again.

On computers > locate this machine > download certificate and install (run file)

------------------------------
Angelo Alves
IBM RPA Technical Specialist
------------------------------


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Andres,

That's not the cause, you need to deactivate the license if you're just going to uninstall it on one machine and install it on another. In your case which is the same machine, it is not necessary. Even in version 21.0.3.1 it already validates if your machine already has a license.

In this case, I advise you to open a support case (https://www.ibm.com/mysupport/s/?language=en_US) and upload the AgentService log to investigate the cause.
"C:\ProgramData\IBM Robotic Process Automation\AgentService.log"

------------------------------
Angelo Alves
IBM RPA Technical Specialist
------------------------------

Original Message:
Sent: Wed August 17, 2022 07:56 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Angelo

I found the text below in the online documentation. I have not deactivated my license before the upgrade / reinstallation. (The license still works for another computer though.) Can this be the root cause of my problem? In that case, what do I need to do?


------------------------------
Anders Lundberg
------------------------------


Original Message:
Sent: Wed August 17, 2022 06:59 AM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Anders,

Okay, so you need to download the certificate from the machine and install it again.

On computers > locate this machine > download certificate and install (run file)

------------------------------
Angelo Alves
IBM RPA Technical Specialist


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA

Hi Angelo,
Thank you for your reply.
I will open a support case.
Regards
Anders

------------------------------
Anders Lundberg
------------------------------

Original Message:
Sent: Wed August 17, 2022 08:10 AM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Andres,

That's not the cause, you need to deactivate the license if you're just going to uninstall it on one machine and install it on another. In your case which is the same machine, it is not necessary. Even in version 21.0.3.1 it already validates if your machine already has a license.

In this case, I advise you to open a support case (https://www.ibm.com/mysupport/s/?language=en_US) and upload the AgentService log to investigate the cause.
"C:\ProgramData\IBM Robotic Process Automation\AgentService.log"

------------------------------
Angelo Alves
IBM RPA Technical Specialist
------------------------------


Original Message:
Sent: Wed August 17, 2022 07:56 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hi again Angelo

I found the text below in the online documentation. I have not deactivated my license before the upgrade / reinstallation. (The license still works for another computer though.) Can this be the root cause of my problem? In that case, what do I need to do?


------------------------------
Anders Lundberg


Original Message:
Sent: Wed August 17, 2022 06:59 AM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Anders,

Okay, so you need to download the certificate from the machine and install it again.

On computers > locate this machine > download certificate and install (run file)

------------------------------
Angelo Alves
IBM RPA Technical Specialist


Original Message:
Sent: Wed August 17, 2022 03:06 AM
From: Anders Lundberg
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Angelo,
Thank you for your reply.
All computer policies where already set to "Allowed" though. So it didn't help to solve my problem.
/Anders

------------------------------
Anders Lundberg


Original Message:
Sent: Tue August 16, 2022 03:15 PM
From: Angelo Alves
Subject: Problem with connecting to https://localhost:8099 after I upgraded to the latest version (21.0.3-IF001)

Hello Anders,

Please, check if  "remote debugging" is allowed. This feature came out in some of the earlier versions.


------------------------------
Angelo Alves
WW Elite Team IBM RPA