We are running into a situation in which the client queues for our custom triggers have multiple sessions created (the number of sessions for a particular client are available through Broker Admin tool). When this happens, documents become frozen in the queue and are never processed by the client. There are several resolutions to the problem: 1) delete all sessions for the trigger client. the trigger automatically recreates a session and the docs process. #2) restart the broker. only one session is created and the docs are processed.

We are running wM 6.1, with two Integration Servers connected to one Broker.

Anyone else seen this?!

Fred,

Other solution would be in the ISAdmin webpage Settings/Resources section and try to edit the default settings for Document Stores Settings,Trigger Throttle Controls and see if it can solves the problem.

HTH,