I have been using SPSS Statistics 26 all day on my Mac, but now I cannot launch or open it anymore. It keeps saying that the application failed answering. I tried disinistalling it, switching off the Mac, but nothing works.

Does anyone have any suggestion on what I could do to make it work again?

Thank you in advance!

Hi Support Member​ 

Do have any insight into what may have happened between the last time your product launched and the next time when it failed to launch? What kind of analysis were you doing at the time? Did it fail? Were there errors or warnings? Did the application itself just crash?

Turning off your Mac should have ended any hung processes and resolved your issue if that were a problem.

Uninstalling and Re-installing should definitely have resolved any programmatic (installation) issues -- provided it was a 'clean' install and you don't have some corrupted configuration or preferences file still there.

Here is a technote for doing as 'clean' an install as I know of:

https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos

Support Member​ 

Hi! Thank you Support Member

I was running a Mixed Model analysis, the program just stopped working and after forcing the ending I could not reopen it again. I tried to disinstall it again using what you suggested but it still does not launch.

The only thing I am suspicious is that before installing it says that no support application can be found in iCloud Drive and that there is a problem there, but I do not know how to solve that.

I am still stuck in using the program unfortunately.

Hi Support Member​ 

I'm sorry to hear that. My next suggestion is for you to open a Support case (https://ibm.com/mysupport) and let's get into a full troubleshooting mode.

Support Member​