IBM QRadar

Hi All,

I get the message "Please wait while the application is loading" when I now login to my QRadar CE box, after a couple of minutes waiting it then comes up with "Connection Terminated.  The connect with the console has been lost, either due to a system restart or network issue.  Please wait for the connection to restore".

Does anyone have any ideas as to how I can resolve this?

Thanks,

Phil.

Phil
first pls make sure you have license fix Applied, pls read at https://community.ibm.com/community/user/security/blogs/ralph-belfiore1/2021/01/30/waiting-for-a-valid-license-issue-important-to-kno?CommunityKey=f9ea5420-0984-4345-ba7a-d93b4e2d4864&tab=recentcommunityblogsdashboard
you may have to reapply it if patch is not installed yet.
then pls check if your Backend CMS can be reached through tomcat. Use systemctl to find out about status. Check if Rest API calls via curl can pull info from Ariel database. Also make sure browser cache has been emptied. 

br Karl

Hi All,

I get the message "Please wait while the application is loading" when I now login to my QRadar CE box, after a couple of minutes waiting it then comes up with "Connection Terminated.  The connect with the console has been lost, either due to a system restart or network issue.  Please wait for the connection to restore".

Does anyone have any ideas as to how I can resolve this?

Thanks,

Phil.

Hi @Karl Jaeger

Sorry for the delay in getting back to you, I haven't had time to investiage the lab.

I have checked and it would seem that the patch is applied (when I run "grep -i valid /var/log/qradar.log"  nothing is displayed so this is the reason I believe the patch is applied.

TomCat is running.

I have run the following command:  /opt/qradar/upgrade/util/setup/upgrades/wait_for_start.sh      and out of 13 processes only 5 are running (please see screenshot of what I mean)


Any further assistance in resolving this issue would be greatly received.

Kind regards,

Phil Freeman.

Phil
first pls make sure you have license fix Applied, pls read at https://community.ibm.com/community/user/security/blogs/ralph-belfiore1/2021/01/30/waiting-for-a-valid-license-issue-important-to-kno?CommunityKey=f9ea5420-0984-4345-ba7a-d93b4e2d4864&tab=recentcommunityblogsdashboard
you may have to reapply it if patch is not installed yet.
then pls check if your Backend CMS can be reached through tomcat. Use systemctl to find out about status. Check if Rest API calls via curl can pull info from Ariel database. Also make sure browser cache has been emptied. 

br Karl

Hi All,

I get the message "Please wait while the application is loading" when I now login to my QRadar CE box, after a couple of minutes waiting it then comes up with "Connection Terminated.  The connect with the console has been lost, either due to a system restart or network issue.  Please wait for the connection to restore".

Does anyone have any ideas as to how I can resolve this?

Thanks,

Phil.

Hi @Karl Jaeger

Sorry for the delay in getting back to you, I haven't had time to investiage the lab.

I have checked and it would seem that the patch is applied (when I run "grep -i valid /var/log/qradar.log"  nothing is displayed so this is the reason I believe the patch is applied.

TomCat is running.

I have run the following command:  /opt/qradar/upgrade/util/setup/upgrades/wait_for_start.sh      and out of 13 processes only 5 are running (please see screenshot of what I mean)


Any further assistance in resolving this issue would be greatly received.

Kind regards,

Phil Freeman.

Phil
first pls make sure you have license fix Applied, pls read at https://community.ibm.com/community/user/security/blogs/ralph-belfiore1/2021/01/30/waiting-for-a-valid-license-issue-important-to-kno?CommunityKey=f9ea5420-0984-4345-ba7a-d93b4e2d4864&tab=recentcommunityblogsdashboard
you may have to reapply it if patch is not installed yet.
then pls check if your Backend CMS can be reached through tomcat. Use systemctl to find out about status. Check if Rest API calls via curl can pull info from Ariel database. Also make sure browser cache has been emptied. 

br Karl

Hi All,

I get the message "Please wait while the application is loading" when I now login to my QRadar CE box, after a couple of minutes waiting it then comes up with "Connection Terminated.  The connect with the console has been lost, either due to a system restart or network issue.  Please wait for the connection to restore".

Does anyone have any ideas as to how I can resolve this?

Thanks,

Phil.