I first used this IBM id to install a trial version, and I get a message that I've already used the trial version. But I definitely downloaded and installed it for the first time. What should I do if I have to use it urgently?

Support Member

I checked your e-mail address on trial database.

Your trial is activated for this ID and would last until 14. December 2020 :

crn:v1:bluemix:public:aspservice-service:global:a/037c92944be54c07a944ddb937cf3aab:fb7554ce-4bdf-4816-8558-c71cab781d7e::

And you installed on a Windows 10 machine with this ID:

"machineInfo": {

"computerName": "DESKTOP-Q84QO74",

"hostName": "DESKTOP-Q84QO74",

"os": "WIN64",

"osName": "Windows 10",

"machineID": "GUID:57ada7b0-3062-4453-8b27-62dfb0843fc9"

However, on this same computer with ID "GUID:57ada7b0-3062-4453-8b27-62dfb0843fc9" the trial was activated by another user on 18. October 2020 and his trial expired today.

The user who already use the trial on this machine is (anonymized mail): sunhoxxxxxxxxxxxxSupport Member

the ID was :

crn:v1:bluemix:public:aspservice-service:global:a/19dd13df486143b18965591ff3709de6:53fa2dd5-9cbd-4a3a-ab71-c03efc463e50::

So the message you get is correct. The trial is expired on this computer.

I am sorry but the trial can only be used for one user on one same computer and not for another user on the same machine within 365 days.

You need to use a computer where the trial was not activated before, or purchase Subscription on a monthly basis. You can also ask your University if they have the code based SPSS product package for you.