Thanks for the suggestion.
I closed from the UI and received a confirmation dialog. The status however remains "Active". I am investigating if there is a rule or logic preventing it. Will update soon
, my admin just confirmed there are rules preventing accidental closure.
I need to satisfy the rules before closure.
Thank you for your generous contribution.
Original Message:
Sent: Thu June 04, 2020 08:20 AM
From: Ben Lurie
Subject: Patch update not commited
Your original code should work. This is exactly the same thing that the Resilient UI does:
curl 'https://staging1-02/rest/orgs/230/incidents/6063?return_dto=true' -X PATCH --data-raw '{"changes":[{"field":"plan_status","old_value":{"text":"A"},"new_value":{"text":"C"}}]}'
It sounds like the API is return a 200 status. It would be unexpected for a PATCH to return 200 but not apply the changes. My suspicion is that there is a RULE that is running a script or workflow or function that is changing the status.
My suggestion is to use the UI to close an incident. See if it works. If it does then reopen it and try to close it from your program. That will give you insight into where to look next.
Ben
dfdf
------------------------------
Ben Lurie
Original Message:
Sent: Thu June 04, 2020 08:05 AM
From: Apronti Gilbert Ofoe
Subject: Patch update not commited
Dear AnnMarie,
I have updated the code, but the outcome is the same, "plan_status" was not updated. I have produced the field "plan_status" properties below, perhaps the update requires a specific payload.
{
"id": 11,
"name": "plan_status",
"text": "Status",
"prefix": None,
"type_id": 0,
"input_type": "select",
"hide_notification": False,
"chosen": False,
"default_chosen_by_server": False,
"blank_option": False,
"internal": True,
"uuid": "2df00085-f5f2-4289-844b-6ea014f77ac3",
"operations": [
"equals",
"not_equals",
"in",
"not_in",
"changed",
"changed_to",
"not_changed_to",
"has_a_value",
"not_has_a_value"
],
"operation_perms": {
"in": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"changed": {
"show_in_manual_actions": False,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"equals": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"not_equals": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"changed_to": {
"show_in_manual_actions": False,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"not_in": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"not_changed_to": {
"show_in_manual_actions": False,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"has_a_value": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
},
"not_has_a_value": {
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True
}
},
"values": [
{
"value": "A",
"label": "Active",
"enabled": True,
"properties": None,
"uuid": None,
"hidden": False,
"default": False
},
{
"value": "C",
"label": "Closed",
"enabled": True,
"properties": None,
"uuid": None,
"hidden": False,
"default": False
}
],
"perms": {
"delete": False,
"modify_name": False,
"modify_values": False,
"modify_blank": False,
"modify_required": False,
"modify_operations": False,
"modify_chosen": False,
"modify_default": False,
"show_in_manual_actions": True,
"show_in_auto_actions": True,
"show_in_notifications": True,
"show_in_scripts": True,
"modify_type": ["select"],
"sort": True
},
"read_only": False,
"changeable": True,
"rich_text": False,
"templates": [],
"deprecated": False,
"tags": [],
"calculated": False,
"is_tracked": False,
"allow_default_value": False
}
------------------------------
Apronti Gilbert
Original Message:
Sent: Thu June 04, 2020 07:23 AM
From: AnnMarie Norcross
Subject: Patch update not commited
Hi Apronti
The patch should look something like this:
def mark_incident_closed(inc_id):try: inc_url = "/incidents/{0}".format(inc_id) incident = client.get(inc_url) patch = resilient.Patch(incident) close_value="C" patch.add_value("plan_status",close_value)
------------------------------
AnnMarie Norcross
Original Message:
Sent: Thu June 04, 2020 05:53 AM
From: Apronti Gilbert Ofoe
Subject: Patch update not commited
Hi AnnMarie,
I am very grateful for your response. I have updated my code to reflect.
I have been able to update the fields "resolution_id", and "resolution_summary", however the field "plan_status" still remains "A", and from the UI status is still "Active".
def mark_incident_closed(inc_id):
try:
inc_url = "/incidents/{0}".format(inc_id)
incident = client.get(inc_url)
patch = resilient.Patch(incident)
close_value="C"
patch.add_value("plan_status",close_value) #original value is "A"
patch.add_value("resolution_id","Resolved")
patch.add_value("resolution_summary", "case notification closure")
patch_result = client.patch(inc_url, patch)
print(client.get(inc_url)["plan_status"]) #patch_result: <Response [200]>
return {"msg": "patched"}
except Exception as e:
print("patch failed")
return e
------------------------------
Apronti Gilbert
Original Message:
Sent: Wed June 03, 2020 02:50 PM
From: AnnMarie Norcross
Subject: Patch update not commited
Hi Apronti
To close an incident you have to also update the other "mandatory" fields: "resolution_id": { "name": "string" },"resolution_summary": { "format": "text", "content": "string" }
resolution_id would be one of select fields : "Resolved", Unresolved","Duplicate" or "Not an Issue"
resolution_summary "content" can be any string you want to supply.
------------------------------
AnnMarie Norcross
Original Message:
Sent: Wed June 03, 2020 01:47 PM
From: Apronti Gilbert Ofoe
Subject: Patch update not commited
Hi,
I have attempted updating an incident field "plan_status". Though there is no error response, the update does not reflect.
def mark_incident_closed(inc_id):
try:
inc_url = "/incidents/{0}".format(inc_id)
incident = client.get(inc_url)
patch = resilient.Patch(incident)
close_value="C"
patch.add_value("plan_status",close_value) #original value is "A"
patch_result = client.patch(inc_url, patch)
print(client.get(inc_url)["plan_status"]) #patch_result: <Response [200]>
return {"msg": "patched"}
except Exception as e:
print("patch failed")
return e
I am however able to update some other fields.
Thanks.
------------------------------
Apronti Gilbert
------------------------------