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  • 1.  PAfE v63 Logging Issue

    Posted 05/17/21 08:03 PM
    Hi, after upgrading into PAW and PAfE v63, we are seeing this issue coming up. The logging page just freezes after click the server from Connect drop-down list in PAfE. I have retried to follow this link https://www.ibm.com/support/pages/after-planning-analytics-version-update-planning-analytics-excel-pafe-throws-script-error-login, but no luck and IE is showing the same results. Any idea? MS Edge and Chrome can open PAW v63 normally without any issue.

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    mvp morgan
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    #PlanningAnalyticswithWatson


  • 2.  RE: PAfE v63 Logging Issue

    Posted 05/17/21 09:39 PM
    Edited by System Admin 01/20/23 04:19 PM

    Dear MVP Morgan,

    I am experiencing the same issue, but only in non-production as that has been permanently updated to the New PAW Experience. In our Production environment, we have not yet permanently upgraded, so no issue.

    I can't repeatedly recreate this issue, so I haven't gotten far with a technical issue case. However, It does occur quite frequently, so much so I’ve casually named this the Backwards-C issue. Cookie and cache clearing, deletion of IBM app data folder, etc does not help. Nothing useful in logs either.

    Perhaps working together, we can figure it out on this thread.

    My workaround is to go to IBM PAFE > Connect > Disconnect, then try connecting again, after which the connection will always work.

    Thanks!

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    Adam
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  • 3.  RE: PAfE v63 Logging Issue

    Posted 05/17/21 11:27 PM
    Hi, Adam
    Thanks for the feedback. Yes, sometimes the issue will be gone after a while. (Maybe the session in the backend hits the timeout.) But as long as I use IE to open PAW again, the issue comes back. Your workaround doesn't work for me. My workaround is using the little server icon drop-down list at the top-right of the task pane and it somehow works. 
    To me, it looks like the connections have been established in PAfE but just freezing on the loggin page and can't proceed to show objects in the task pane at the final step. 
    Thanks.

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    mvp morgan
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    Original Message


  • 4.  RE: PAfE v63 Logging Issue

    Posted 05/18/21 10:14 AM
    Hi All,


    Please engage with IBM support as this is certainly not expected.  It would be useful if we could go through a particular round of log collection in this case for further review.

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    Ted Phillips
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