Thank you for the information,
The reason you are seeing the Macs populate in the portal is because the Cloud Extender is pulling in ActiveSync mailbox records. The Cloud Extender tool itself will pull in all records, regardless of whether or not that OS type (macOS in this case) or device type is permitted to enroll. The device being in a not enrolled state is notable for 2 primary reasons:
1) It is not managed by MaaS360. Our management systems are not in place
2) It doesn't count against your total (billable) device count
As long as that device continues to receive mail from the account it will populate in the portal. If the record is hidden, it will repopulate the next time the device checks mail. There are a few options:
- Treat it as harmless and leave it be if you are not concerned.
- Send the user an enrollment request to get the device managed
- Block the device from the mailbox - it will cease receiving mail, but current cached mail will still remain
There is no way for us to identify ownership if the device is not enrolled. If the decision is to enroll the Mac it may be marked as company or personally owned.
Hope this helps clear things up a bit
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com------------------------------
Original Message:
Sent: Thu October 22, 2020 03:52 PM
From: Michelle Stanison
Subject: Outlook for Mac
Matt,
The managed status says, "Not Enrolled (ActiveSync Managed)".
We do use the Cloud Extender.
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Michelle Stanison
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Helpdesk Support
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Kinetico Incorporated
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mstanison@kinetico.com
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Direct (440) 564-4353
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Mobile (440) 321-8920
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Original Message:
Sent: 10/22/2020 2:36:00 PM
From: Matt Shaver
Subject: RE: Outlook for Mac
Hi Michelle,
How is the corresponding device record for the Mac(s) in question showing in the portal? No record, record with "Not Enrolled" status, or "Enrolled" status?
Do you leverage the Cloud Extender for visibility in to your mail records?
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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
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