IBM MaaS360

IBM MaaS360

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  • 1.  Old issue with VPP/DEP app updates on devices, happening again

    Posted Mon March 15, 2021 09:46 AM

    In the past we saw an issue with VPP app versions on DEP/ABM iPads not updating to current versioning. 

    SO here is the config:
    1. App version in the App Catalogue in the MaaS Portal is correct.

    2. Re-synced VPP Token

    3. last Sync for DEP is current

    4. Did a "request Data Refresh" for several devices to have most current "last reported" time.

    5. Checked installed app version for these devices,

    6. App versions are older than current version.

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Old issue with VPP/DEP app updates on devices, happening again

    Posted Tue March 16, 2021 06:18 AM

    I was able to resole the issue by deleting the app from the app catalogue in the portal and then re-installing/distributing again.  This is really not a great fix.  I would like to know why this happens as I am seeing it a lot with a number of our customers using ABM and VPP. 

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 3.  RE: Old issue with VPP/DEP app updates on devices, happening again

    Posted Mon March 22, 2021 03:06 PM
    I also have an issue getting our apps to update to the latest version. They're supposed to be doing this automatically.

    ------------------------------
    Sue Spitz
    ------------------------------

    Original Message


  • 4.  RE: Old issue with VPP/DEP app updates on devices, happening again

    Posted Mon March 22, 2021 03:14 PM

    So far, the only quick fix is to delete the app in the app catalogue in the portal and then add it back.  However extremely important to note: Make sure you have not set the app to be removed when removing distribution, before you delete the app. 

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


  • 5.  RE: Old issue with VPP/DEP app updates on devices, happening again

    Posted Tue March 23, 2021 12:25 AM
    Hi Mitch,

    Can you please check if the autoupdate is enabled in the settings. It should be Settings -> App Settings -> Basic ->Auto update settings. It should be selected as Fully Controlled - Fully Controlled by Administrator. The apps that you are expecting to auto update should have the "Update automatically" flag enabled. Even after that if auto updates are not pushed, please raise a support ticket. The apps should update within a week of it being available in app store.

    Thanks
    Dhanasekar Varadarajan

    ------------------------------
    Dhanasekar Varadarajan
    Offering Manager, IBM MaaS360
    ------------------------------

    Original Message


  • 6.  RE: Old issue with VPP/DEP app updates on devices, happening again

    Posted Wed March 24, 2021 09:39 AM

    Thanks for the input.  I checked settings and confirmed that everything is correct.  I will now submit a ticket to support.

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

               

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     




    Original Message


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