Yes correct , And thank you Ayappan for helping us . You were great support for us this whole time.
Original Message:
Sent: 07/21/26 11:03 PM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Glad to know that. Hope they fix the deployment wizard's erroring mechanism as it misled users about the actual problem.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: 07/21/26 12:16 PM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
The issue has been resolved . The issue was not from OS side as you were already saying to them. PFB response from SAS Team.
"The issue has been resolved.
Upon reviewing the truss results, we identified that the SAS services were not responding. Once the SAS services were restored, the issue was resolved successfully.
Although the error message indicated a library file mismatch, the truss analysis showed that the deployment process was not attempting to access those libraries at all. This confirms that the root cause was the unresponsive SAS services rather than any library-related issue.
Thank you for your time and support during the troubleshooting process. Please communicate the identified root cause to the IBM vendor and incident can be closed.
We apologize for approaching the investigation from the OS perspective; this was based on the information provided in the error logs."
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/21/26 10:06 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Thanks for notifying.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: 07/21/26 08:42 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
SAS Team has cancelled todays meeting and they will let us know when next meeting will be scheduled. They informed me just now so sorry for last minute approaching to cancellation of todays meeting.
Will let you know with any new updates.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/20/26 03:27 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
PFB Teams meeting id for todays call at 9:00 am EDT with SAS Vendor.
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/215418816172925?p=Vjr4Uhg9gkTyXljGKM
Meeting ID: 215 418 816 172 925
Passcode: pa75ah3D
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/17/26 06:26 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Sure Ayappan ,
We have informed SAS team for Monday 9 am EDT call.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/17/26 03:31 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Monday 9am EDT time is fine for me.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: 07/17/26 03:27 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
SAS Team has provided response for the availability of the call from SAS vendor as below:
"I am free most of tomorrow, Monday and Tuesday from 8am-4pm EDT. Please check with IBM support and arrange a time when they can join."
Can you let us know your availability , we can setup call on next Monday or Tuesday if you are available between 8am-4pm EDT, so that SAS team , SAS Vendor and Unix team and IBM vendor can be on the same call for discussion.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/14/26 09:08 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Did we ask the vendor where the deployment actually happens ?
During the call, as an experiment we replaced /usr/lib/libatomic.a with /opt/freeware/lib/libatomic.a but still got that same error, which cleary tells the deployment is happening in some other machine and not in the machine where deployment wizard is triggered.
There might be some plan.xml or plan.<timestamp>.xml file used by the deployment wizard which might be pointing to a different target machine.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: 07/14/26 07:11 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
Can you please check above update as asked by SAS vendor & let us know. Apart from this we have also asked SAS team to engange SAS vendor on a call.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 07/09/26 03:23 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
After our last call with the troubleshoot part , SAS team asked questions with SAS vendor & PFB response from SAS vendor.
Apart from it we have also told SAS team to please setup a call with SAS vendor and IBM vendor once also. Meanwhile you can look at the below response from SAS vendor.
"
"The error you're seeing in the pop-up window is being caused by an incompatability among the shared libraries on the system.
Metadata deployment failed - /sw/gridm8/base/SASFoundation/9.4/misc/base/sasconf/databuildata/config /Deployment/Packages/PackageCC.spk java.lang.UnsatisfiedLinkError: fontmanager ( 0509-130
Symbol resolution failed for /opt/freeware/lib/libglib-2.0.a[libglib-2.0.so.0] because:
0509-136 Symbol_GLOBAL_AIXI_libatomic_so (number 215) is not exported from
dependent module /usr/lib/libatomic.a[libatomic.so.1]
0509-136 Symbol_GLOBAL_AIXD_libatomic_so (number 216) is not exported from
dependent module /usr/lib/libatomic.a[libatomic.so.1].
0509-022 Cannot load module /sw/gridm8/base/SASPrivate Java Runtime Environment/9.4/jre/lib/libfontman ager.so.
0509-026 System error:)
Notice that the libglib-2.0.a is in /opt/freeware/lib whereare libatomic.a is being loaded from /usr/lib. Most likely just incompatible versions.
What I suggest is that you download and install the Freeware version of libatomic.a into /opt/freeware/lib and then re-try.
You might also want to confirm in the shell before launching that /opt/freeware/lib appears before /usr/lib in the value of the LIBPATH environment variable."
"
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: 06/24/26 10:54 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
We can connect on Friday (26th June) 10 AM EST through teams.
I sent you a contact request through this forum.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Wed June 24, 2026 10:51 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
Can you please let us know what time will be suitable for you so that we can connect for troubleshooting session. Also can you let us know how shall we connect.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Thu June 18, 2026 10:25 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
9 to 11 AM EST sounds good.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Thu June 18, 2026 07:38 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hi Ayappan ,
Can we connect on 22nd June at between 9:00 to 11:00 AM EST or whatever time is suitable for you you can let us know.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Wed June 17, 2026 09:51 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Yes, we can do that.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Wed June 17, 2026 06:20 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
If possible can we please setup a call for 10-15 min to check this issue and run some commands on server on screen sharing, In that way this can be resolved quickly.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Fri June 12, 2026 03:40 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Please re-check the machine where the app error comes and the installed glib2.
It can't be that the older glib2 library comes out of nowhere.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Thu June 11, 2026 11:32 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
Blank output received with given above command:
root@sasmna000d:/# genld -l | /usr/bin/grep -p glib
root@sasmna000d:/# date
Thu Jun 11 11:31:33 EDT 2026
root@sasmna000d:/#
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Tue June 09, 2026 09:47 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Can you share the output of "genld -l | /usr/bin/grep -p glib" .
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Tue June 09, 2026 05:38 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hello Ayappan ,
Can you let us know what else can we check to rsolve this issue , I have already shared "genld -lu" ouput.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Fri June 05, 2026 03:23 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Share "genld -lu" output
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Thu June 04, 2026 12:23 PM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hi Ayappan ,
We did connect with Application team and they shutdown the Application and we did slibclean but still when they tried they are getting same error. Can you please suggest what else can we check to resolve this issue.
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Thu June 04, 2026 02:48 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
As you can see , the conflicting symbol is not there in the system glib2 library. I think the Java application loads it from the memory cache.
Looks like you have to stop the application and then run "slibclean" and start it again.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Wed June 03, 2026 12:13 PM
From: Gary Wysocki
Subject: Need help resolving AIX symbol resolution error
root@sasmna000d:/# rpm -qi glib2
Name : glib2
Version : 2.87.3
Release : 2
Architecture: ppc
Install Date: Wed May 27 10:29:55 EDT 2026
Group : System Environment/Libraries
Size : 67396703
License : LGPLv2+
Signature : RSA/SHA256, Tue May 5 04:27:10 EDT 2026, Key ID 8b0ef14941eea8e0
Source RPM : glib2-2.87.3-2.src.rpm
Build Date : Wed Apr 22 01:32:54 EDT 2026
Build Host : pokndd5.pok.stglabs.ibm.com
Packager : IBM AIX Toolbox <https://ibm.biz/AIXToolbox>
URL : https://www.gtk.org
Bug URL : https://ibm.biz/aixoss_forum
Summary : A library of handy utility functions
Description :
GLib is the low-level core library that forms the basis
for projects such as GTK+ and GNOME. It provides data structure
handling for C, portability wrappers, and interfaces for such runtime
functionality as an event loop, threads, dynamic loading, and an
object system.
The library is available as 32-bit and 64-bit.
root@sasmna000d:/# dump -X32_64 -Tov /opt/freeware/lib/libglib-2.0.a | grep GLOBAL
[2] 0x00000000 undef IMP DS EXTref libgcc_s.a(shr.o) _GLOBAL__AIXI_shr_o
[3] 0x00000000 undef IMP DS EXTref libgcc_s.a(shr.o) _GLOBAL__AIXD_shr_o
[207] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libintl.a(libintl.so.8) _GLOBAL__AIXI_libintl_so
[208] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libintl.a(libintl.so.8) _GLOBAL__AIXD_libintl_so
[216] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libiconv.a(libiconv.so.2) _GLOBAL__AIXI_libiconv_so
[217] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libiconv.a(libiconv.so.2) _GLOBAL__AIXD_libiconv_so
[221] 0x00000000 undef IMP DS EXTref libpcre2-8.a(libpcre2-8.so.0) _GLOBAL__AIXI_libpcre2_8_so
[222] 0x00000000 undef IMP DS EXTref libpcre2-8.a(libpcre2-8.so.0) _GLOBAL__AIXD_libpcre2_8_so
[284] 0x200013f4 .data EXP DS Ldef [noIMid] _GLOBAL__AIXI_libglib_2_0_so
[285] 0x20001400 .data EXP DS Ldef [noIMid] _GLOBAL__AIXD_libglib_2_0_so
[2] 0x00000000 undef IMP DS EXTref libgcc_s.a(shr.o) _GLOBAL__AIXI_shr_o
[3] 0x00000000 undef IMP DS EXTref libgcc_s.a(shr.o) _GLOBAL__AIXD_shr_o
[202] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libintl.a(libintl.so.8) _GLOBAL__AIXI_libintl_so
[203] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libintl.a(libintl.so.8) _GLOBAL__AIXD_libintl_so
[211] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libiconv.a(libiconv.so.2) _GLOBAL__AIXI_libiconv_so
[212] 0x00000000 undef IMP DS EXTref /opt/freeware/lib/libiconv.a(libiconv.so.2) _GLOBAL__AIXD_libiconv_so
[216] 0x00000000 undef IMP DS EXTref libpcre2-8.a(libpcre2-8.so.0) _GLOBAL__AIXI_libpcre2_8_so
[217] 0x00000000 undef IMP DS EXTref libpcre2-8.a(libpcre2-8.so.0) _GLOBAL__AIXD_libpcre2_8_so
[279] 0x20001c58 .data EXP DS Ldef [noIMid] _GLOBAL__AIXI_libglib_2_0_so
[280] 0x20001c70 .data EXP DS Ldef [noIMid] _GLOBAL__AIXD_libglib_2_0_so
root@sasmna000d:/#
------------------------------
Gary Wysocki
------------------------------
Original Message:
Sent: Tue June 02, 2026 08:59 AM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Please share the below outputs from the server.
"dump -X32_64 -Tov /opt/freeware/lib/libglib-2.0.a | grep GLOBAL"
"rpm -qi glib2"
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Tue June 02, 2026 04:57 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hi Ayappan ,
We tried "slibclean" but still App team is facing same issue . Same error is coming as below:
Can you please let us know what else can we check on the server for this issue.
Symbol resolution failed for /opt/freeware/lib/libglib-2.0.a[libglib-2.0.so.0] because 0509-136 Symbol _GLOBAL__AIXI_libatomic_so (number 215) is not exported from dependent module /usr/lib/libatomic.a[libatomic.so.1]
[echo] java.lang.UnsatisfiedLinkError: fontmanager ( 0509-130 Symbol resolution failed for /opt/freeware/lib/libglib-2.0.a[libglib-2.0.so.0] because:
[echo] 0509-136 Symbol _GLOBAL__AIXI_libatomic_so (number 215) is not exported from
[echo] dependent module /usr/lib/libatomic.a[libatomic.so.1].
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Sun May 31, 2026 11:22 PM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Run "slibclean" and try again.
------------------------------
Ayappan P
------------------------------
Original Message:
Sent: Thu May 28, 2026 08:47 AM
From: Anil Kumar
Subject: Need help resolving AIX symbol resolution error
Hi Ayappan ,
We have upgraded glib2 to latest version but still user is facing issue below , Can you please suggest any corrective measure for this issue.
/# rpm -qa | grep -i glib2
glib2-2.87.3-2.ppc
Symbol resolution failed for /opt/freeware/lib/libglib-2.0.a[libglib-2.0.so.0] because 0509-136 Symbol _GLOBAL__AIXI_libatomic_so (number 215) is not exported from dependent module /usr/lib/libatomic.a[libatomic.so.1]
[echo] java.lang.UnsatisfiedLinkError: fontmanager ( 0509-130 Symbol resolution failed for /opt/freeware/lib/libglib-2.0.a[libglib-2.0.so.0] because:
[echo] 0509-136 Symbol _GLOBAL__AIXI_libatomic_so (number 215) is not exported from
[echo] dependent module /usr/lib/libatomic.a[libatomic.so.1].
------------------------------
Anil Kumar
------------------------------
Original Message:
Sent: Tue May 19, 2026 10:58 PM
From: Ayappan P
Subject: Need help resolving AIX symbol resolution error
Java internally sets LIBPATH to /usr/lib which creates this library conflict.
We have updated glib2 recently to not to link to libatomic library.
Can you update your glib2 rpm to the latest (ie., 2.87.3-2) and try again ?
------------------------------
Ayappan P