IBM NS1 Connect

IBM NS1 Connect

Join this online group to communicate across IBM product users and experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  my.nsone server errors

    Posted Mon September 16, 2024 10:11 AM

    Hi,

    currently, the nsone portal barely works for me.

    I can list zones and records, but there are frequent error messages popping up "Internal Server Error".

    When I want to change a record (via web interface or API) I get an error response "{"message":"error retrieving account summary"}" status code 500.

    Thanks for your help.


    #TechnicalAssistance(forthefreemiumusers)

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    LH
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  • 2.  RE: my.nsone server errors

    Posted Fri October 04, 2024 12:28 AM

    Hi Lorenz,

    Could you please provide us with your customer ID, we will check your subscription.

    Thank you



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    Duong Bui Thi Thuy
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  • 3.  RE: my.nsone server errors

    Posted Thu November 14, 2024 09:04 PM

    Hi,

    I got error same too on ns1 console, can you help me?



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    Dimas Nurdiana
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  • 4.  RE: my.nsone server errors

    Posted Fri November 15, 2024 12:34 PM
      |   view attached

    Hi Duong
    My NS1 console web UI have problem like that (Internal Server error) when I'll to make a new record on my zone. 
    Sorry for bad english newbie here, can you help me too? 



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    Dimas Nurdiana
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  • 5.  RE: my.nsone server errors

    Posted Thu November 21, 2024 10:47 PM

    It appears that your account is canceled. We will check further and update here.



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    Duong Bui Thi Thuy
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