IBM License Metric Tool (ILMT)

IBM License Metric Tool (ILMT)

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  • 1.  Missing Scan and Not Uploaded Scan issue

    Posted 05/04/26 09:34 AM

    HI Admin, I would like to seek your advice on how to fix issue regarding Missing Scan and Not Uploaded Scan issue. The admin left the company. last successful scan is February 2026. can you provide fixes please.



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    joefel Capiral
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  • 2.  RE: Missing Scan and Not Uploaded Scan issue

    Posted 05/04/26 11:27 AM

    Hi there, 

    I'd suggest restarting the BESClient service on the affected endpoint first.

    Then, you can follow this IBM doc to manually trigger the software scan:
    https://www.ibm.com/docs/en/license-metric-tool/9.2.0?topic=configuration-step-3-initiating-software-scans

    This should help ensure the scan runs correctly and gets uploaded.



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    Fernanda Ortiz
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  • 3.  RE: Missing Scan and Not Uploaded Scan issue

    Posted 05/05/26 04:10 AM

    Make sure that ILMT Server's import process runs successfully.

    Next, check 'Action history' tab (BigFix Console) against this very machine: https://help.hcltechsw.com/bigfix/10.0/platform/Platform/Console/Dialogs/computer_action_history.html
    Check the State & Status of Initiate Software Scan & Upload Software Scan Results actions.

    At last,
    verify Bigfix agent log if Bigfix upload related Max Sizes like _BESRelay_UploadManager_CompressedFileMaxSize / _BESClient_ArchiveManager_MaxArchiveSize are not overwhelmed.



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    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
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