We have recently deployed 80+ LG-K30 devices enrolled in DO mode.

With MaaS installed, the devices are very, very buggy.

When unlocking the device, the screen appears with no icons, hangs there for 10 seconds then goes black. After another 10 seconds a 'Home screen not responding . Force close or wait' message appears.

In safe mode all is OK.

A K30 out of the box is OK.

Handsets are all fully updated.

Could there possibly be something in the profile causing this? I have uploaded logs and debug files to IBM but as yet haven't heard back.

Anyone else having this problem?


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Bryn Abbott
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Hi Bryn - 

I have not come across this specific scenario yet.  In my experience when a policy is responsible for something a feature will either appear or disappear, but not cause crashes.  If you would like, send me a direct message or email with the case number I can review the logs and escalate.

Is this only happening on the specific LG model (or is this the only model enrolled currently)?

Is the OS version up to date (I believe these devices can upgrade to OS 9)?

Is it every single device of this model or does it happen intermittently?

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Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
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