IBM NS1 Connect

IBM NS1 Connect

Join this online group to communicate across IBM product users and experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  Lost access to 2FA authenticator

    Posted Tue July 29, 2025 09:20 AM

    I lost access to my 2FA authenticator because my phone broke. Now i cannot login to my NS1 customer portal.

    Where i have to contact the support to disabling 2FA for my account?

    Thank you,

    Alfan


    #TechnicalAssistance(forthefreemiumusers)

    ------------------------------
    alfan yusnuargiyanto
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  • 2.  RE: Lost access to 2FA authenticator

    Posted Tue July 29, 2025 08:56 PM

    Hi Alfan

    Can you please let us know your username?

    Thank you



    ------------------------------
    Duong Bui Thi Thuy
    ------------------------------



  • 3.  RE: Lost access to 2FA authenticator

    Posted Wed July 30, 2025 01:15 AM

    My username is alfan_y



    ------------------------------
    alfan yusnuargiyanto
    ------------------------------

    Original Message


  • 4.  RE: Lost access to 2FA authenticator

    Posted Wed July 30, 2025 10:45 AM

    Hi,

    2FA has been disabled for user alfan_y.  Thanks.



    ------------------------------
    Duong Bui Thi Thuy
    ------------------------------

    Original Message


  • 5.  RE: Lost access to 2FA authenticator

    Posted Wed July 30, 2025 11:06 AM

    Hi, Thank you for your help.

    I can login again to my account and reconfigure 2fa.



    ------------------------------
    alfan yusnuargiyanto
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    Original Message


  • 6.  RE: Lost access to 2FA authenticator

    Posted Mon August 04, 2025 09:51 AM

    thank you



    ------------------------------
    Henry Le
    ------------------------------

    Original Message


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