IBM NS1 Connect

IBM NS1 Connect

Join this online group to communicate across IBM product users and experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  Lost access to 2FA authenticator

    Posted Tue July 29, 2025 09:19 AM

    I lost access to my 2FA authenticator because my phone is broke, now i cannot login to NS1 customer portal.

    My question is how to disable 2FA for meantime in my account, so i can login and reconfigure back.

    Thank you,

    Alfan


    #GeneralQuery(forthefreemiumusers)

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    alfan yusnuargiyanto
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  • 2.  RE: Lost access to 2FA authenticator

    Posted Tue July 29, 2025 09:03 PM

    Hi Alfan


    Can you please let us know your username?


    Thank you



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    Duong Bui Thi Thuy
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    Original Message


  • 3.  RE: Lost access to 2FA authenticator

    Posted 20 days ago

    Hi Alfan, if you've lost access to your 2FA authenticator, you'll need to contact IBM NS1 Support directly to verify your identity and request a temporary 2FA reset. Include details such as your account email, organization name, and any recent account activity to speed up verification. Once support disables 2FA, you'll be able to log in and reconfigure your authenticator on a new device.



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    Valentina Collier
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    Original Message


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