Hello,

I am a member of academic staff and received an SPSS 25 license from my university (for Mac Catalina 10.15.7). I have by now gone through the following cycle a million times: When I open SPSS, it takes me through the licensing process, but very early in that process an error message opens saying "there appears to be a license but it is invalid". However, that error message is overwritten by the window asking for the license. When I enter the code, it says that licensing has been successful, but in the very final window (in the lower part), it says "no license found". Indeed, when I open SPSS again, it starts the licensing process again. I have called the help of the university Helpdesk, we installed everything again, SPSS opened properly once but now I am back where I was. Do you have any solution for me?

Support Member

We probably can help you by creating a license code manually for your 20 digit authorizatio code and the lock code of your machine. The lock code is displayed on step 2 of the license authorization wizard.

Once you have this info open a ticket with option B below, provide the infor and ask to have the license code created manually

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Dear SPSS user,

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through either a normal Support ticket via link above or via the SPSS Licensing support page.

A) If you have a normal Support contract open a ticket on:

https://www.ibm.com/mysupport/

with your IBM customer number ICN.

B) If you do not have a Support contract use method below:

Go to:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

regards, IBM SPSS Technical Support