I licensed my SPSS download with the license key they gave me in my confirmation order email months ago, yet when I try to use it now, it says my license has expired and I need to put my code in again. I can't find my code and I have tried everything to contact IBM support, find the license, etc. Nothing has worked. I cannot currently use SPSS and I cannot afford to buy it again.

Support Member​ 

Please follow the instruction below to report the issue. But we will need your authorisation code to help you.

Support Member++

Dear SPSS user,

due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

IBM SPSS Technical Support