Has anybody had any issues with their SPSS licensing manager dropping the licenses and replacing them with old expired licenses that were previously deleted? This has happened the last two times we have rebooted the server and I have to delete those old licenses again and load back in the valid licenses.

I tried to open a ticket, but it seems that IBMs open a case system is down (looks like it was hacked... shows a request to watch a 5 minute video and what look like chinese writing appears).

Dear Support Member​ 

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc...   need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. We accept Licensing only.

Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license.

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

Best regards.

Support Member​ 

IBM SPSS Technical Support

I tried to do this multiple times, which is why I wrote what I did about the ticketing system not working. Anyway, it is finally working weeks later, so I was able to open a ticket now.