SPSS Statistics

SPSS Statistics

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  • 1.  License Issue

    Posted Fri January 06, 2023 10:23 AM
    Hello. I had previously had a trial open through IBM. Worked great, never had any trouble. When the trial ended, I created an account through my school. I was not able to log in. I uninstalled and reinstalled the SPSS Statistics Program and then when I tried to log in with my new account was given a notice that said I could not use the program on the same computer. I have open cases for support and even have an open escalation case (which is not at all helpful). I seem to just be getting a run around and told to search for the solution myself. If anyone knows how I can fix this, it would be greatly appreciated. All I know is it is a license issue but unsure as to why. Thanks

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    lisa leyser
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    #SPSSStatistics


  • 2.  RE: License Issue

    Posted Fri January 06, 2023 02:06 PM
    Hi. Could I get the support case number for this, please?

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    Rick Marcantonio
    Quality Assurance
    IBM
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    Original Message


  • 3.  RE: License Issue

    Posted Mon January 09, 2023 07:14 PM
    I apologize, I was misinformed by an escalation team member. I thought that I had successfully submitted an open case. However, I was told by the escalation team member that I am unable to open a support case as a student. I do have an escalation case number if that will help. TSO11538065.




    Original Message


  • 4.  RE: License Issue

    Posted Mon January 09, 2023 11:09 AM

    Hi @lisa leyser,

    I've researched this request and it looks like you're trying to activate a second Trial license on this same machine.  Statistics Subscription Trial licenses can only be used for 30 days in every 365 days.

    You've said you have created a new account through your school.  If you are now trying to use your Organization's license to IBM SPSS Statistics Subscription, then at some point the administrator at your organization would have needed to add your IBMid to their license.  Right now, the logs on the IBM SPSS side are indicating an attempt to activate a Trial license on a machine that has already run the Trial.

    At this point there are two ways for you to get IBM SPSS Statistics Suscription up and running on this laptop:

    - Purchase a Statistics Subscription license yourself privately.
    - Follow up with your organization and pursue getting your IBMid added to their existing Statistics Subscription license.​

    I hope this helps!



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    David Dwyer
    SPSS Technical Support
    IBM Software
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    Original Message


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