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  • 1.  License error after Mac OS update

    Posted Thu December 10, 2020 02:11 PM

    After updating to Mac OS Big Sur my SPSS 26 keeps giving a license error.

    "Authorization failed.: You are not allowed to generate any more new licenses. End Of Transaction."

    Can somehow help me out by resetting my license?

    Thanks!






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  • 2.  RE: License error after Mac OS update

    Posted Thu December 10, 2020 02:39 PM

    Support Member​ Dear SPSS user,

     

    due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

     

    For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

    https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

     

    IBM SPSS Technical Support

     






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    #Support
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  • 3.  RE: License error after Mac OS update

    Posted Thu December 10, 2020 02:41 PM

    Ok... previously it worked by providing info through a private message, but guess that changed?






    #SPSSStatistics
    #Support
    #SupportMigration