Hi,

I am having issues with the licensing of my copy of SPSS Statistics 26 Standard Gradpack for Mac. I purchased a 12 month licence.

I am running MacOS Catalina 10.15.6. My licence activation wizard (LAW) version is 9.7.0.0

When I first downloaded the program and using the LAW, entering the above code gave me an "Error 7001..” “Symptom 18” — I followed the steps to troubleshoot this as per one of your support articles: https://www.ibm.com/support/pages/error-7001-symptom-18-there-no-license-ibm-spss-statistics-authorized-user

It seemed that the issue I was having was related to my computer’s lock-code starting with “10”. After following the steps in the article to resolve this, and successfully changing my computer lock-code to “4-XXXX"

I then retried the LAW with the same activation code. I got a successful authorisation.

As per the instructions in the article, i restarted my computer expecting SPSS to be fully licensed and working following this.

Instead, on reopening SPSS, I get the 7001/Symptom 18 error again:

 “License information for IBM SPSS Statistics 26 installed in /Applications/IBM/SPSS/Statistics/26/SPSSStatistics.app/Contents/bin

 No licenses found for IBM SPSS Statistics 26.”

This time, on entering my authorisation code in the LAW, I get the below message:

“Authorization in progress ... (XXXXXXXXX)

Authorization failed.: You are not allowed to generate any more new licenses.

  * * * End Of Transaction. * * *  

No additional authorizations are permitted on this code. For assistance go to www.ibm.com/planetwide and select your country in order to place a support case online or by phone. Please have your IBM Customer Number or purchase details available. “

I have noticed my computer lock code in the LAW has now changed, to another one, still starting with a "4".

I have also checked the “lservrc” file, as I understand this can sometimes be a cause of this error.

I urgently need to be able to use SPSS, and this has been quite frustrating. 

Please help with fixing these licencing issues!

oh men i also got this issue I am having issues with the licensing of my copy of SPSS Statistics 26 Standard Gradpack for Mac. I purchased a 12 month licence in https://oceantogames.com/.

Support Member​ 

Dear SPSS user,

due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

IBM SPSS Technical Support