Cordial greetings,
Within the framework of AI, there is a very interesting field that is Natural Language Processing which gives us an overview of how computers can understand and interact through text-type inputs, there is a currently widely used tool called chatbot, an algorithmic system that carries out actions related to interaction, mainly aimed at customer service, capable of establishing conversation with users within a specific area for which it has been programmed.
It's important to identify that a chatbot has a particular focus depending on the creator, the responses have been previously designed to meet the user's needs for questions and comments.
In IBM there is a service denominated
Watson Assistant, where we can make our chatbot based on three important aspects, intents, entities, and dialogs, there Watson provides us with a very friendly environment like this we can develop and deploy in social networks or even web pages.
Chatbots also have advantages such as, Collect user behaviors either in purchases or services, Generate empathy with the customer, Create immediate responses, Collect information and bring the user a potential purchase or contracting of services or products. And also, It makes the business process more efficient.
There is a professional certificate in partnership with Coursera called
IBM Applied AI, where we can learn the different concepts, tools for data science, and finally, the services in IBM cloud to identify these technological trends without, let's say having a background in programming, in my experience, I made a
chatbot of a flower shop which I want to share with all you.
What do you think about it, have you ever been curious to create a chatbot, if you have made one, how has been your experience?
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Luis Gerardo Ayala Bertel
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