IBM QRadar SOAR

IBM QRadar

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

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  • 1.  LDAP Authentication Groups show No Members

    Posted Tue December 24, 2019 12:27 AM
    Hi Team,
    I am Enabling LDAP Authentication, and I am Seeing All Groups in My Forest, However it shows no member inside any of theses groups.


  • 2.  RE: LDAP Authentication Groups show No Members

    Posted Fri December 27, 2019 07:14 AM
    Hi Ahmed,

    I responded to your email. Please create a case at www.ibm.com/mysupport for a member of the support team to assist you with this.

    ------------------------------
    BEN WILLIAMS
    ------------------------------

    Original Message


  • 3.  RE: LDAP Authentication Groups show No Members

    Posted Sat December 28, 2019 08:28 AM

    Hi Ben,

    Thank You,

     

    I have got your Email, Actually I have Issue Registering to new Support Portal, It don't know what is the customer number that Requires to complete the registration form.

    I reported this issue and I got email that my case reported, but still not having instructions how to solve this yet.

     

    Thanks, and Regards,

    Ahmed Abushanab     | Security Consultant | IBM Security

    Ingram Micro Inc. | Innovation Hub, Building 1, 2nd Floor, Al Falak st.

    P.O BOX 33550, Dubai, UAE.

    Ahmed.abushanab@ingrammicro.com | +971588896579

     http://www.ingrammicro.com

    technical-sales-foundations-for-ibm-resilient-incident-response-platform-professional-v1ibm-security-ibm-resilient-incident-response-platform-sales-mastery-v1

     




    Original Message


  • 4.  RE: LDAP Authentication Groups show No Members

    Posted Mon December 30, 2019 02:59 AM
    Hi Ahmed,

    I believe the customer number will be the customer number of the company that has purchased the Resilient license. In your case it will be the customer you are performing work on behalf of. I expect this number will be on a "Proof of entitlement" or on a license agreement. I searched and found the following which is for a different product but it still seems valid.

    https://www.ibm.com/support/pages/what-my-ibm-customer-number-icn

    ------------------------------
    BEN WILLIAMS
    ------------------------------

    Original Message


  • 5.  RE: LDAP Authentication Groups show No Members

    Posted Mon June 22, 2020 10:56 PM
    Hi Ahmed
    Have you resolved this?, I have same problem with you, and I do not sure what to do.

    ------------------------------
    ChungNX2
    ------------------------------

    Original Message


  • 6.  RE: LDAP Authentication Groups show No Members

    Posted Tue June 23, 2020 07:02 AM
    Edited by ahmed abushanab Tue June 23, 2020 07:04 AM
    Hi ChungNX2,
    If you are asking about users not shown, yes we solved this issue.
    You have to make sure those users have emails in their AD account attributes (email attribute).
    Only then they will be shown, hope this answers your question.

    Regards,

    ------------------------------
    ahmed abushanab
    ------------------------------

    Original Message


  • 7.  RE: LDAP Authentication Groups show No Members

    Posted Wed June 24, 2020 02:27 AM
    Hi Ahmed,
    I checked and it is missing and email field, after adding it, I can querry from Resilient.

    Thanks for support

    ------------------------------
    ChungNX2
    ------------------------------

    Original Message


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