IBM MaaS360

IBM MaaS360

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  • 1.  Kiosk DO samsung tablet won't power off

    Posted Wed March 01, 2023 05:36 PM

     

    We are configuring DO-Kiosk/COSU Samsung Tab A8 tablets. They are configured to launch Chrome with a specific home page only. There is no pass code requirement for the device. When the device is fully enrolled in COSU/Kiosk mode the device will not power off. When pressing the power button it will go to a dark screen but will not power off.

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     



  • 2.  RE: Kiosk DO samsung tablet won't power off

    Posted Thu March 02, 2023 04:48 AM

    Hi Mitch

    When you get to this level of precise configuration requirements for hardware, the Android policy usually doesn't have the power to configure all device types. 

    In this case you need to use OEMConfig which is the Android Enterprise solution for device hardware configuration based on manufacturer. 

    By installing the Samsung KNOX Service Plugin app, on the devices, along with OEM Config parameters, you should be able to fix this. 

    Have a look at this doc and tell me if you need more information. 

    https://www.ibm.com/docs/en/maas360?topic=security-using-oemconfig-apps-apply-advanced-device-configuration-policies-in-maas360



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 3.  RE: Kiosk DO samsung tablet won't power off

    Posted Fri March 03, 2023 08:10 AM

    Thanks for that in depth explanation!  As it turns out it was simply a setting in the policy that blocked access to the device UI settings in COSU.  Once I enabled that we were able to power off the device. 

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless              

    216-970-6981 | Cell-US          416-801-1327 | Cell-Canada  

    412-339-5775 | Help Desk     412-339-5765 | Direct Dial

     




    Original Message


  • 4.  RE: Kiosk DO samsung tablet won't power off

    Posted Fri March 03, 2023 08:51 AM

    Hi Mitch - great to hear, thanks for coming back. Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


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