I am experiencing an issue with the Software AG Designer installation. Despite having JDK 22 correctly installed, I encounter an error with the plugin during startup. The error message indicates that the plugin com.softwareag.is.navigator is unable to load the class com.softwareag.is.pipeline.view.views.PipelineView. I have verified that my Java environment variables are set correctly and my Java version is up-to-date. Could you please assist me with this problem?

Product/components used and version/fix level:

Software AG Designer 10.15

Detailed explanation of the problem:

I have an issue when installing Software AG Designer. After installation, when trying to start the program, an error appears indicating that the plugin com.softwareag.is.navigator cannot load the class com.softwareag.is.pipeline.view.views.PipelineView.

Error messages / full error message screenshot / log file:

The full error message is as follow:
Plug-in com.softwareag.is.navigator was unable to load class com.softwareag.is.pipeline.view.views.PipelineView.

org.eclipse.core.runtime.CoreException: Plug-in com.softwareag.is.pipeline.view was unable to load class com.softwareag.is.pipeline.view.views.PipelineView.
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.throwException(RegistryStrategyOSGI.java:212)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:198)
at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:920)
at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:246)
at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:63)
at org.eclipse.ui.internal.registry.ViewDescriptor.createView(ViewDescriptor.java:61)
at org.eclipse.ui.internal.ViewReference.createPart(ViewReference.java:104)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.createPart(CompatibilityPart.java:304)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.create(CompatibilityPart.java:342)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:999)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:964)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalInject(InjectorImpl.java:140)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalMake(InjectorImpl.java:405)
at org.eclipse.e4.core.internal.di.InjectorImpl.make(InjectorImpl.java:332)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.make(ContextInjectionFactory.java:202)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.createFromBundle(ReflectionContributionFactory.java:91)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.doCreate(ReflectionContributionFactory.java:60)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.create(ReflectionContributionFactory.java:42)
at org.eclipse.e4.ui.workbench.renderers.swt.ContributedPartRenderer.createWidget(ContributedPartRenderer.java:132)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$1.run(PartRenderingEngine.java:544)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:528)
at org.eclipse.e4.ui.workbench.renderers.swt.ElementReferenceRenderer.createWidget(ElementReferenceRenderer.java:73)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.StackRenderer.showTab(StackRenderer.java:1209)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveRenderer.processContents(PerspectiveRenderer.java:51)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.showTab(PerspectiveStackRenderer.java:82)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.workbench.renderers.swt.PerspectiveStackRenderer.postProcess(PerspectiveStackRenderer.java:64)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.SashRenderer.processContents(SashRenderer.java:150)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.SWTPartRenderer.processContents(SWTPartRenderer.java:71)
at org.eclipse.e4.ui.workbench.renderers.swt.WBWRenderer.processContents(WBWRenderer.java:666)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:673)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1083)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1046)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:155)
at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:644)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:152)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)
at org.eclipse.equinox.launcher.Main.run(Main.java:1461)
at org.eclipse.equinox.launcher.Main.main(Main.java:1434)
Caused by: java.lang.NoClassDefFoundError: com/softwareag/is/ui/navigator/ISNavigatorPlugin$INavigatorEventListener
at java.base/java.lang.ClassLoader.defineClass1(Native Method)
at java.base/java.lang.ClassLoader.defineClass(ClassLoader.java:1023)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.defineClass(ModuleClassLoader.java:294)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.defineClass(ClasspathManager.java:718)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findClassImpl(ClasspathManager.java:641)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClassImpl(ClasspathManager.java:609)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClassImpl(ClasspathManager.java:589)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClass(ClasspathManager.java:568)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.findLocalClass(ModuleClassLoader.java:346)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:401)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:480)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
at org.eclipse.osgi.internal.framework.EquinoxBundle.loadClass(EquinoxBundle.java:617)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:196)
... 102 more
Caused by: java.lang.ClassNotFoundException: An error occurred while automatically activating bundle com.softwareag.is.ui.navigator (78).
at org.eclipse.osgi.internal.hooks.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:126)
at org.eclipse.osgi.internal.loader.classpath.ClasspathManager.findLocalClass(ClasspathManager.java:572)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.findLocalClass(ModuleClassLoader.java:346)
at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:401)
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:480)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
at org.eclipse.osgi.internal.framework.EquinoxBundle.loadClass(EquinoxBundle.java:617)
at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:196)
at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:920)
at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:246)
at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:63)
at org.eclipse.ui.internal.registry.ViewDescriptor.createView(ViewDescriptor.java:61)
at org.eclipse.ui.internal.ViewReference.createPart(ViewReference.java:104)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.createPart(CompatibilityPart.java:304)
at org.eclipse.ui.internal.e4.compatibility.CompatibilityPart.create(CompatibilityPart.java:342)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:999)
at org.eclipse.e4.core.internal.di.InjectorImpl.processAnnotated(InjectorImpl.java:964)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalInject(InjectorImpl.java:140)
at org.eclipse.e4.core.internal.di.InjectorImpl.internalMake(InjectorImpl.java:405)
at org.eclipse.e4.core.internal.di.InjectorImpl.make(InjectorImpl.java:332)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.make(ContextInjectionFactory.java:202)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.createFromBundle(ReflectionContributionFactory.java:91)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.doCreate(ReflectionContributionFactory.java:60)
at org.eclipse.e4.ui.internal.workbench.ReflectionContributionFactory.create(ReflectionContributionFactory.java:42)
at org.eclipse.e4.ui.workbench.renderers.swt.ContributedPartRenderer.createWidget(ContributedPartRenderer.java:132)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$1.run(PartRenderingEngine.java:544)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:528)
at org.eclipse.e4.ui.workbench.renderers.swt.ElementReferenceRenderer.createWidget(ElementReferenceRenderer.java:73)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createWidget(PartRenderingEngine.java:999)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:659)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:765)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$2.run(PartRenderingEngine.java:730)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.createGui(PartRenderingEngine.java:714)
at org.eclipse.e4.ui.workbench.renderers.swt.StackRenderer.showTab(StackRenderer.java:1209)
at org.eclipse.e4.ui.workbench.renderers.swt.LazyStackRenderer.postProcess(LazyStackRenderer.java:114)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.safeCreateGui(PartRenderingEngine.java:677)
... 60 more
Caused by: org.osgi.framework.BundleException: Exception in com.softwareag.is.ui.navigator.ISNavigatorPlugin.start() of bundle com.softwareag.is.ui.navigator.
at org.eclipse.osgi.internal.framework.BundleContextImpl.startActivator(BundleContextImpl.java:835)
at org.eclipse.osgi.internal.framework.BundleContextImpl.start(BundleContextImpl.java:763)
at org.eclipse.osgi.internal.framework.EquinoxBundle.startWorker0(EquinoxBundle.java:1012)
at org.eclipse.osgi.internal.framework.EquinoxBundle$EquinoxModule.startWorker(EquinoxBundle.java:366)
at org.eclipse.osgi.container.Module.doStart(Module.java:605)
at org.eclipse.osgi.container.Module.start(Module.java:468)
at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:506)
at org.eclipse.osgi.internal.hooks.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:117)
... 103 more
Caused by: java.lang.NoClassDefFoundError: com/wm/app/b2b/client/ns/NSNodeFactory
at com.softwareag.is.runtimejars.ExternalNSNodeFactory.load(ExternalNSNodeFactory.java:54)
at com.softwareag.is.ui.navigator.ISNavigatorPlugin.start(ISNavigatorPlugin.java:181)
at org.eclipse.osgi.internal.framework.BundleContextImpl$2.run(BundleContextImpl.java:814)
at org.eclipse.osgi.internal.framework.BundleContextImpl$2.run(BundleContextImpl.java:1)
at java.base/java.security.AccessController.doPrivileged(AccessController.java:571)
at org.eclipse.osgi.internal.framework.BundleContextImpl.startActivator(BundleContextImpl.java:806)
... 110 more
Caused by: java.lang.ClassNotFoundException: com.wm.app.b2b.client.ns.NSNodeFactory cannot be found by com.softwareag.is.runtimejars_10.15.0.0004-0346
at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:519)
at org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:171)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:525)
... 116 more

Question related to a free trial, or to a production (customer) instance?

The installation is part of a free trial environment.

Hi Kelly,

please provide more informations otherwise the community won´t b able to help you.

Which version of Designer are you trying to install?
Did you try to install as Administrator or without Administrator rights?

Regards,
Holger

Hi Holger,

The version it’s wMServiceDesigner-10.15-R02-win-x64-JDK and yes, I try to install as Administrator.

Thanks,

Did you install it from an image or directly from Empower? If you did from Image then that image might be corrupted. Try downloading directly by connecting to Empower. Also run the installer as an Administrator.

Hi Akeshith,

I downloaded the file directly from Empower Portal, this is the file

https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files/4545ff592f6247c95594d7f95906b1e6071313c7.png 1.5x, https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files/4545ff592f6247c95594d7f95906b1e6071313c7.png 2x" data-dominant-color="F3F3F3">

image936×322 26.6 KB

Please upload the full Service Designer log (from $workspace/.metadata/.log) so we could get some more details. You could also try out launching with command “ServiceDesigner.exe -clean” and specifying new workspace location and see if that helps

@ webMethods Service Designer Download and Getting started - Forum - Software AG Tech Community & Forums

I suspect this is the issue. We only started to support Java 17 with 10.15 fix12, there’s no support of 22 yet. You should use the JVM that’s embedded with the Designer.