Hi @milad baousi,

Could you please try with a supported version? We currently support V11.5 and V12.x.

https://www.ibm.com/support/pages/lifecycle/search/?q=Guardium%20Appliances

Thanks,
Satoshi

Hi Satoshi,

Thank you for your response.

I need to update Guardium to a supported version (11.5 or 12.x), but I currently cannot upload the update files to the appliance because our fileserver is not functioning correctly and we cannot transfer the update ISO files onto the Guardium server reliably.

Before proceeding, I wanted to ask if there is an OVF/OVA virtual appliance image available for IBM Guardium that I could use for a quick installation (for example deploying via VMware or another hypervisor) instead of the standard ISO upgrade process.
If such a virtual appliance image exists, could you please provide a link to download it or point me to where it is available?

Unfortunately, my support entitlement has expired, so I am unable to download the update files from IBM myself.

Thanks in advance for your guidance.

Hi @milad baousi,

Could you please try with a supported version? We currently support V11.5 and V12.x.

https://www.ibm.com/support/pages/lifecycle/search/?q=Guardium%20Appliances

Thanks,
Satoshi

Hi Milad,

Now I understand that you have to upgrade your appliances first. Hope a specialist of appliances could help you, or you may want to open a ticket to clearly ask for help as an appliance upgrade issue.

Hi Satoshi,

Thank you for your response.

I need to update Guardium to a supported version (11.5 or 12.x), but I currently cannot upload the update files to the appliance because our fileserver is not functioning correctly and we cannot transfer the update ISO files onto the Guardium server reliably.

Before proceeding, I wanted to ask if there is an OVF/OVA virtual appliance image available for IBM Guardium that I could use for a quick installation (for example deploying via VMware or another hypervisor) instead of the standard ISO upgrade process.
If such a virtual appliance image exists, could you please provide a link to download it or point me to where it is available?

Unfortunately, my support entitlement has expired, so I am unable to download the update files from IBM myself.

Thanks in advance for your guidance.

Hi @milad baousi,

Could you please try with a supported version? We currently support V11.5 and V12.x.

https://www.ibm.com/support/pages/lifecycle/search/?q=Guardium%20Appliances

Thanks,
Satoshi

Hi,

Could you please confirm whether this issue requires opening a support ticket?

If so, I would appreciate it if you could share the appropriate link or instructions for contacting support regarding the appliance upgrade.

Thank you.
Best regards,
Milad

Hi Milad,

Now I understand that you have to upgrade your appliances first. Hope a specialist of appliances could help you, or you may want to open a ticket to clearly ask for help as an appliance upgrade issue.

Hi Satoshi,

Thank you for your response.

I need to update Guardium to a supported version (11.5 or 12.x), but I currently cannot upload the update files to the appliance because our fileserver is not functioning correctly and we cannot transfer the update ISO files onto the Guardium server reliably.

Before proceeding, I wanted to ask if there is an OVF/OVA virtual appliance image available for IBM Guardium that I could use for a quick installation (for example deploying via VMware or another hypervisor) instead of the standard ISO upgrade process.
If such a virtual appliance image exists, could you please provide a link to download it or point me to where it is available?

Unfortunately, my support entitlement has expired, so I am unable to download the update files from IBM myself.

Thanks in advance for your guidance.

Hi @milad baousi,

Could you please try with a supported version? We currently support V11.5 and V12.x.

https://www.ibm.com/support/pages/lifecycle/search/?q=Guardium%20Appliances

Thanks,
Satoshi