DataPower

DataPower

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  • 1.  Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Wed January 31, 2024 10:06 AM

    Hi Everyone,

    I was able to download the fix pack idg10507.lts.oradco.scrypt4  for our Vm ware based DataPower appliance but when i was trying to upload the  image file i am getting 500 internal server error.

    When i Check the system logs for appropriate error message i could see below errors not sure how to rectify the same.

    :59:05 PM <type xmlns:dp="http://www.datapower.com/schemas/management" xmlns:env="http://www.w3.org/2003/05/soap-envelope">system</type> <display xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">notice</display>   23178     0x804000a0 throttle (Throttler): Not permitting connection. Reason(throttling state) : Low Memory.
    2:59:01 PM <type xmlns:dp="http://www.datapower.com/schemas/management" xmlns:env="http://www.w3.org/2003/05/soap-envelope">system</type> <display xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">warning</display>   1951     0x01a40001 throttle (Throttler): Throttling connections due to low memory
    2:59:01 PM <type xmlns:dp="http://www.datapower.com/schemas/management" xmlns:env="http://www.w3.org/2003/05/soap-envelope">system</type> <display xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">critical</display>   1951     0x804000a3 throttle (Throttler): Free memory very low (47.228021). Throttling.


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    Avinash Mohan Vundale
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  • 2.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Wed January 31, 2024 11:55 AM

    Please see 6.1 of "Resolution to common problems":

    https://www.ibm.com/support/pages/node/321913



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    Hermann Stamm-Wilbrandt
    Compiler Level 3 support, IBM DataPower Gateways
    IBM
    Boeblingen Germany
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    Original Message


  • 3.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Thu February 01, 2024 12:44 PM

    HI Hermann,

    Firstly thank you for quick advice but it did not help me as i back to square.

    I did try above suggestion but no luck the device did not accept the latest image to load.

    As in wheni was trying to upload the latest version firmware it failed to upload.

    Thanks,
    Avinash



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    Avinash Mohan Vundale
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    Original Message


  • 4.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Fri February 02, 2024 03:01 AM

    Hi Avinash,

    if you have troubles with uploading the firmware image, please try "fetch" instead. Either use a simple HTTP server (e.g. http://fenixwebserver.com/) on your machine or any other HTTP service on a remote machine that is accessible from you DataPower appliance.

    Best regards,
    Pierce



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    Pierce | Switzerland
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    Original Message


  • 5.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Fri February 02, 2024 11:12 AM

    Two things to check beyond what Hermann cited. 
    - What is the memory set for this DP for VMware. I think you need a minimum of 5 GB based on the size of the image.
    - As I have more the 5 GB on my instance, my problem is generally an error "copy" error that I resolve by doing "shutdown reboot 1".
    - As Pierce states, use the CLI to copy the image to the image: directory (which is memory)

    Based on what you're experiencing, your lacking sufficient menory or file system space for the image. Note that when you install the image, you need I believe 3x the memory as the file size.



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    F Hackerman
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    Original Message


  • 6.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Fri February 02, 2024 11:20 AM

    Hi,

    I have checked the memory and i could see there is more than 5gb of space left.

    Even I have tried what herman has said by stopping all tghe domain and rebooting then trying to upload the image.

    Yet I need to try what Perice shah has suggested. I need to check how to use ftp or any other copying mechanism to do so.

    Thanks 
    Avinash



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    Avinash Mohan Vundale
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    Original Message


  • 7.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Mon February 05, 2024 02:45 AM

    You can also try DPOD (DataPower Operations Dashboard) and let it do the upgrade for you. It will perform the upgrade according to best practices, so will restart the gateway before applying the firmware upgrade and will upload the firmware to the gateway in the way that is mentioned earlier in this thread.

    The Developer Edition is free for use and you can download it from Fix Central: https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm~WebSphere&product=ibm/WebSphere/WebSphere+DataPower+SOA+Appliances&release=All&platform=All

    A quick overview video (if you are not already familiar with DPOD) is available here: https://ibm.biz/dpod-docs



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    Amit Munwes
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    Original Message


  • 8.  RE: Issue with DataPower firmware upgrade from Firmware:IDG.10.5.0.1 to 10.5.0.7

    Posted Mon February 05, 2024 04:00 PM

    You should also consider a ticket with IBM as, at times in the past, the system needed resizing to make room for a FW upgrade.  If you've pretty much cleaned out your unneeded files/temporary space/exports/old logs, etc., and you still cannot upload, IBM may can provide a script file to resize the file system.



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    Joseph Morgan
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    Original Message