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Issue Installing GIM Agent on Oracle Linux 8.10 - Syntax Error and Timeout Issues

  • 1.  Issue Installing GIM Agent on Oracle Linux 8.10 - Syntax Error and Timeout Issues

    Posted Mon January 06, 2025 01:35 AM
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    We are currently running Oracle Linux 8.10 (OS type: Oracle Linux 8) on our DB server and have attempted to install the GIM agent (version 12.0.0.4). However, we are encountering issues during the installation process.

    Initial Command (with --no_ssl):

    We used the following command to install the agent:

    

    ./guard-bundle-GIM-12.0.4.0_r118475_v12_0_1-rhel-8-linux-x86_64.gim.sh -- --dir /var/gim --sqlguardip 0.0.0.0 --tapip 0.0.0.0 --no_ssl --perl /bin/perl -q

    Error Encountered:

    

    Verifying archive integrity... All good.
Uncompressing Guard BUNDLE-GIM Installer....
usage: <installer_name> [-- --dir <install dir> --tapip <ip or hostname> [--sqlguardip <ip or hostname>] [--perl <perl dir> --ca_file <CA path/file> --key_file <key path/file> --cert_file <certificate path/file> --listener_port <gim listener port> --shared_secret <shared secret> --no_listener] --install_customed_bundles --failover_sqlguardip <failover ip or host> -q] [--allow_ip_hostname_combo <0|1>] [--auto_set_tapip].

    Modified Command (without --no_ssl):

    We then modified the command by removing the --no_ssl option and ran the following:

    

    ./guard-bundle-GIM-12.0.4.0_r118475_v12_0_1-rhel-8-linux-x86_64.gim.sh -- --dir /var/gim --sqlguardip 0.0.0.0 --tapip 0.0.0.0 --perl /bin/perl -q

    Error Encountered:

    

    

    

    

    

    

    Failed sending IM_ALIVE request to server (400, Timer for processing request has expired. Aborting!)
Failed sending REGISTER message to 10.172.11.152:8446 (400, Timer for processing request has expired. Aborting!)

    Troubleshooting:

    • The required ports (8444, 8446, 8081, 8445) from the DB server to the collector and from the collector to the DB server are open.
    • We have restarted the GUI and services for both the Inspection Engine and GIM, but the issue persists.

    Has anyone encountered similar issues with the GIM agent installation or the timeout errors during communication? Any guidance or suggestions for resolving this issue would be greatly appreciated.

    We have also changed the directory to check if the issue is related to the directory, and the version of Perl is 5.26.3.



    ------------------------------
    Ahmad Hassan Tariq
    ------------------------------


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