Need help urgently !

My IS 7.1.2 install won’t come up as it shuts down as I try to start it up. with the following error message. Any ideas. Help!

I do not have a broker installed. No rdbms attached. No MWS/TN.

Thanks !

2010-05-20 12:06:01 PDT [ISS.0025.0023I] Audit Log Manager started
2010-05-20 12:06:01 PDT [ISS.0025.0021I] ACL Manager started
2010-05-20 12:06:01 PDT [ISS.0025.0008I] State Manager started
2010-05-20 12:06:01 PDT [ISS.0025.0010I] Service Manager started
2010-05-20 12:06:01 PDT [ISS.0025.0020I] Validation Processor started
2010-05-20 12:06:01 PDT [ISS.0025.0022I] Statistics Processor started
2010-05-20 12:06:01 PDT [ISS.0025.0018I] Invoke Manager started
2010-05-20 12:06:01 PDT [ISS.0016.9999D] isPersistent=true
2010-05-20 12:06:01 PDT [ISS.0025.0012I] Cache Manager started
2010-05-20 12:06:01 PDT [ISS.0098.0009D] Dispatcher initializing configuration from file: .\config\dispatch.cnf
2010-05-20 12:06:01 PDT [BAP.0000.0004T] Retrieving a password for handle: wm.is.admin.brokerTransport.default
2010-05-20 12:06:01 PDT [BAP.0002.0001D] DataStore: retrieving handle: wm.is.admin.brokerTransport.default
2010-05-20 12:06:01 PDT [ISS.0099.0011D] Broker Transport Factory unable to retrieve password for handle wm.is.admin.brokerTransport.default
2010-05-20 12:06:01 PDT [ISS.0098.0028D] CommsFactory registering and initializing Transport Factory: BROKERTRANSPORTFACTORY
2010-05-20 12:06:01 PDT [ISS.0098.0103C] DocumentStore not initialized. Adjust document store settings and restart server.
2010-05-20 12:06:01 PDT [ISS.0098.0013I] Exception initializing PersistenceManager: com.wm.app.store.TSException: [BAT.0002.0000] Wrapped Exception: java.lang.ArrayIndexOutOfBoundsException: -687194766
2010-05-20 12:06:01 PDT [ISS.0025.9998C] Exception → com.wm.app.b2b.server.dispatcher.exceptions.PersistenceException: com.wm.app.store.TSException: [BAT.0002.0000] Wrapped Exception: java.lang.ArrayIndexOutOfBoundsException: -687194766
2010-05-20 12:06:01 PDT [ISS.0048.9999D] [ISS.0098.9018] Unrecoverable Error while initializing Dispatcher: com.wm.app.store.TSException: [BAT.0002.0000] Wrapped Exception: java.lang.ArrayIndexOutOfBoundsException: -687194766
2010-05-20 12:06:01 PDT [ISS.0098.0045E] Unrecoverable Exception while initializing the Dispatcher: com.wm.app.b2b.server.dispatcher.exceptions.CommException: [ISS.0098.9018] Unrecoverable Error while initializing Dispatcher: com.wm.app.store.TSException: [BAT.0002.0000] Wrapped Exception: java.lang.ArrayIndexOutOfBoundsException: -687194766
2010-05-20 12:06:02 PDT [ISS.0134.0009D] JMS configuration file not found: .\config\jms.cnf
2010-05-20 12:06:02 PDT [ISS.0134.0010I] JMS subsystem is not configured
2010-05-20 12:06:02 PDT [ISS.0134.0051D] Created JMS Trigger Thread Pool with a maximum of 75 threads.
2010-05-20 12:06:02 PDT [ISS.0098.0009D] Dispatcher initializing configuration from file: .\config\XARecoveryStore.cnf
2010-05-20 12:06:02 PDT [BAS.0123.0001I] FSData full consistency check is being performed. Db:XAStore\DefaultXAStore
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore listCheck: Null c=67062
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore listCheck: Empty c=1
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore listCheck: KeyBlocks c=1
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore checkDir: c=0
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore listCheck: KeyBlocks c=1
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore checkDir: c=0
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore checkDir: c=2
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore checkLevel2: entries=67070
2010-05-20 12:06:02 PDT [BAS.0123.0003T] FSData checker debug. Db:DefaultXAStore checkFreeBytes: free=8942833
2010-05-20 12:06:02 PDT [SCC.0121.0093I] XA Recovery Store initialized
2010-05-20 12:06:02 PDT [ISS.0014.0024C] Server Initialization Aborted. See log messages.
2010-05-20 12:06:02 PDT [ISS.0014.0005I] Shutting down server. null

That indicates document store is corrupted.

Backup IntegrationServer/DocumentStore/* files (just in case), then delete all files inside DocumentStore.

This files will be recreated on IS startup.

What you loose? You loose all transactions not completed before your last shutdown/crash.

If you are not in a production environment don’t worry

Thanks!
That worked !!

Thanks… It worked for me also… I had spent 1-2 hrs before i finally came to WM user to find the answer…

I tried doing it once, but was unable to delete the files…
and got the error : The process cannot access the file because it is being used by another process. for LOCKFILE

any clue?

Hi All,

I am adding one more point to the above one, If we want to delete the files from Integration Server/DocumentStore. Is it need to shutdown the IS before doing that ?

Regards,
Jeevan_Mjk

Jeevan/Pankaj,

If the IS process is up, it will try to read/write to document store continously. Stop/kill the IS and delete documentstore files.

Regards,
Jay

Thank you Jay!

Hi DevNull,

Thank you for the solution. Would like to know how we handle these type of errors in Production? Do we need to take any seperate route.

Thanks,

No it still remain same…just make sure you back up the files in case you need to revert and for debugging…

Restart IS will recreate all those in tact.

HTH,
RMG

Hi RMG,

Thank you for the confirmation. Also, I noticed that sometimes the Server while starting up showing IData as Stale. How to rectify this error? Your help is much appreciated.

2013-12-11 07:59:43 EST [ISS.0025.0017I] Repository Manager started
2013-12-11 07:59:44 EST [ISS.0096.0005C] JDBCConnectionManager: initialization failed with exception [BAC.0002.0000] Wrapped Exception: com.wm.app.repov4.RepositoryException: [BAR.0010.0001] Directory: insert exception: com.wm.data.DataException: [BAC.0002.0000] Wrapped Exception: com.wm.util.BasisRuntimeException: [BAC.0004.0022] IData is stale, referenced IData has changed or deleted, refresh IData
2013-12-11 07:59:44 EST [ISS.0096.0001C] JDBCConnectionManager: initialization failed for All functional alias, check configuration.
2013-12-11 07:59:44 EST [ISS.0095.0001C] AuditLogManager Initialization Exception: com.wm.app.repov4.RepositoryException:[BAR.0002.0000] Wrapped Exception: com.wm.util.BasisRuntimeException: [BAC.0001.0034] RuntimeException: unable to create shared cursor: com.wm.data.DataException: [BAF.0002.0000] Wrapped Exception: com.wm.util.BasisRuntimeException: [BAF.0001.0060] Type mismatch: null != data on <000000b6> null r0 *00000000 p00000fef n00000fcd k00000000 d00000000 (C 0)