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Integration Server Startup service fails in PROD

  • 1.  Integration Server Startup service fails in PROD

    Posted Fri May 05, 2017 07:46 AM

    HI everyone

    We are using IS 9.5 and have a startup service on a package, however this startup service fails with error : "Startup service exited with the following error: com.wm.lang.flow.FlowException: ".

    This startup service works quite fine in our DEV,TEST and UAT but fails only in PROD environment.

    May You Kindly assist.

    Thank You in advance.

    Ozis


    #webMethods
    #Integration-Server-and-ESB


  • 2.  RE: Integration Server Startup service fails in PROD

    Posted Fri May 05, 2017 08:26 AM

    Is your startup service working fine when you run it directly?


    #Integration-Server-and-ESB
    #webMethods


  • 3.  RE: Integration Server Startup service fails in PROD

    Posted Fri May 05, 2017 09:06 AM

    HI Prasad

    Yes, The startup service runs perfectly when run directly.


    #webMethods
    #Integration-Server-and-ESB


  • 4.  RE: Integration Server Startup service fails in PROD

    Posted Fri May 05, 2017 04:45 PM

    Can you set the logging levels for the below to TRACE and reload the package. Check server.log files while you reload.

    0026 - Services Flow and coded (for example, Java) services that run in Integration Server.

    0028 - Loading, unloading, and other operations of packages.


    #webMethods
    #Integration-Server-and-ESB


  • 5.  RE: Integration Server Startup service fails in PROD

    Posted Sat May 06, 2017 05:44 AM

    Hi Ozis,

    please check error log additionally to server.log if there are any error messages indicating why the flow exception is arising.

    Please provide us these error messages.
    Might be that the service is referring to any other services or ressources not being available at the time the service tries to use them.

    Regards,
    Holger


    #webMethods
    #Integration-Server-and-ESB


  • 6.  RE: Integration Server Startup service fails in PROD

    Posted Mon May 08, 2017 06:17 AM

    Hi,

    On Designer use “find references” on the startup service and check that the package has their respective packages listed as dependencies.

    Also check if the service runs without problems if you reload the package.

    Best Regards,


    #webMethods
    #Integration-Server-and-ESB


  • 7.  RE: Integration Server Startup service fails in PROD

    Posted Tue May 09, 2017 05:09 AM

    HI Mahesh

    The package reloaded successfully after altering the logging levels.

    Server.Log :

    2017-05-08 18:01:19 SAST [ISS.0028.0042I] Unloading clntMDD_Generic_MasterData package
    2017-05-08 18:01:21 SAST [ISS.0028.0005I] Loading clntMDD_Generic_MasterData package
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:getAllRoles
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:updateUser
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSiteClassificationCategories
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listCountryChains
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAgeingMethod
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listTariffClassPerStyle
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listChains
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listPOSMeasure
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:getUserGuideDetails
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listPDPackTypes
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listItemTypes
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listRegionalGroupCategories
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllTradingSites
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listMigGroupPerDept
    2017-05-08 18:01:21 SAST [ISC.0088.9998E] Exception → null
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllFABs
    2017-05-08 18:01:21 SAST [ISC.0088.9998E] Exception → null
    2017-05-08 18:01:21 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSitesAndSiteGroups
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listVolPackTypes
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSiteClassification
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.ConsolidatedSchedulers:resetSchedulerRunFlags
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllDeptGroupElements
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listTariffClassPerTradingCountry
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.ConsolidatedSchedulers:resetListServiceCache
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:relinkAllUsersToRoles
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listClassesByDept
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:searchUsers
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:getUserDetails
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listInterCompanySuppliers
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:getUsersUnderRole
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllDepartments
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listVariantCategoryByDeptNo
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Utils:removeDuplicates
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllClasses
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Utils:mapErrorMessage
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Utils:invokeService
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllVariantCategories
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSubClassesByDeptAndClass
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listBrands
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllSuppliers
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listDealCodes
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllCountryTariffClass
    2017-05-08 18:01:22 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllSubClassGrpElements
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllTradingCountries
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listtFABByDeptNo
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listStockStatus
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Utils:multiConcat
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSuppliersByCountries
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:addUserToRole
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSPPackTypes
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllCountries
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllSubClasses
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllUNNumbers
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:hashMapStartUpServiceWrapper
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listUnitOfMeasure
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSiteGroupCategories
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:selectAllUsers
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listBillingCutOffDates
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:getUserInfo
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listDeptGroupElementByDeptNo
    2017-05-08 18:01:23 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listToleranceValue
    2017-05-08 18:01:24 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listFormatType
    2017-05-08 18:01:24 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listBillingChains
    2017-05-08 18:01:24 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.ConsolidatedSchedulers:executeMasterDataSchedulers
    2017-05-08 18:01:24 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listFABByDeptNo
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listExpenseSuppliers
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listPDRuleTypes
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listAllVariants
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:deleteUser
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows:listSiteClassificationPerDept
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.Flows.UserInfoServices:insertUser
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:insertUser
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:selectMasterDataSchedulers
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:deleteUser
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:dynamicSQL
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:updateUser
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:getRoles
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:selectAllUsers
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:selectUserDetails
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:selectUserGuidesDetails
    2017-05-08 18:01:25 SAST [ISS.0026.0001D] Loading service clntMDD_Generic_MasterData.DB_Operations:getUsersUnderRole
    2017-05-08 18:01:25 SAST [ISS.0028.0012I] clntMDD_Generic_MasterData: Startup service (clntMDD_Generic_MasterData.Flows:hashMapStartUpServiceWrapper)
    2017-05-08 18:01:28 SAST [ISS.0028.0033D] Package clntMDD_Generic_MasterData has reloaded.


    #Integration-Server-and-ESB
    #webMethods


  • 8.  RE: Integration Server Startup service fails in PROD

    Posted Tue May 09, 2017 05:11 AM

    HI Gerado

    Done and tested . No problems after reloading the package and all necessary packages are referenced.

    Thanks,


    #webMethods
    #Integration-Server-and-ESB


  • 9.  RE: Integration Server Startup service fails in PROD

    Posted Tue May 09, 2017 05:29 AM

    HI Holger

    Checked the error Logs as well, see underneath.

    Error Log :

    WMERROR 68ff4470-6810-1fef-ac0f-9c994a77b450
    com.wm.lang.flow.FlowException:
    at com.wm.lang.flow.FlowExit.getFailure(FlowExit.java:289)
    at com.wm.lang.flow.FlowState.willExit(FlowState.java:238)
    at com.wm.lang.flow.FlowSequence.invoke(FlowSequence.java:269)
    at com.wm.lang.flow.FlowState.invokeNode(FlowState.java:511)
    at com.wm.lang.flow.FlowState.step(FlowState.java:389)
    at com.wm.lang.flow.FlowState.invoke(FlowState.java:360)
    at com.wm.app.b2b.server.FlowSvcImpl.baseInvoke(FlowSvcImpl.java:1080)
    at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:640)
    at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:39)
    at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:49)
    at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:243)
    at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:49)
    at com.wm.app.b2b.server.invoke.PipelineProcessor.process(PipelineProcessor.java:171)
    at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:289)
    at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:34)
    at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:368)
    at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:544)
    at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:383)
    at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:244)
    at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:108)
    at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:80)
    at com.wm.app.b2b.server.SessionInvoke.run(SessionInvoke.java:28)
    at com.wm.util.pool.PooledThread.run(PooledThread.java:119)
    at java.lang.Thread.run(Thread.java:724) clntMDD_Generic_MasterData.Flows:hashMapStartUpServiceWrapper
    clntMDD_Generic_MasterData.Flows:hashMapStartUpServiceWrapper(/0/1/1)

    Server.log :

    2017-05-04 23:25:40 SAST [ISS.0028.0012I] WmLog4J: Startup service (wm.log.config:loadConfig)
    2017-05-04 23:25:40 SAST [ISS.0028.0012I] clntMDD_Generic_MasterData: Startup service (clntMDD_Generic_MasterData.Flows:hashMapStartUpServiceWrapper)
    2017-05-04 23:25:40 SAST [ISS.0028.0013E] Startup service exited with the following error: com.wm.lang.flow.FlowException:
    2017-05-04 23:25:40 SAST [ISS.0028.0012I] WmTaskClient: Startup service (wm.task.taskclient:init)

    Thank You.


    #Integration-Server-and-ESB
    #webMethods


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